3rd Line Support Engineer (IT Infrastructure & Cloud)

Reference: CTI006488-LB-1

My client is looking for a technically curious problem‑solver who thrives on complex IT challenges and hates shallow fixes. This role is for someone who wants ownership, trust, and the space to think properly. If you enjoy digging deep, mentoring others, and working across modern Microsoft environments, this will feel like home. Duties & Responsibilities

My client is an established, fast‑growing IT services business operating in regulated industries where technology has to work properly. They’re looking for a 2nd / 3rd Line Support Engineer who can own complex issues end‑to‑end and act as a trusted escalation point within the team.

This is not a script‑reading helpdesk role. You’ll step in when issues span multiple systems, when root cause isn’t obvious, and when judgement matters more than speed. You’ll work across Microsoft 365, cloud identity, networking, servers, and endpoint management, applying logic and structure to problems others can’t quite crack.

You’ll also play a key role in raising the technical standard of the team, supporting junior engineers by helping them think, not just giving answers. This is a role for someone who enjoys variety, values good documentation, and prefers doing things properly the first time.

Skills & Experience: Minimum 3+ years’ experience in a 2nd line (or higher) IT support role within an MSP or similar environment Strong experience across Microsoft 365 (Entra ID, Intune, Exchange Online, SharePoint, Defender, Conditional Access) Solid networking fundamentals (DNS, DHCP, TCP/IP, routing, firewalls, hybrid/cloud connectivity) Windows Server administration experience (AD, Group Policy, file services, troubleshooting) Endpoint troubleshooting across Windows and macOS, including Intune‑managed devices Clear communication skills, including explaining technical issues to non‑technical users Comfortable managing your own workload without micromanagement

Qualification: Microsoft or CompTIA certifications Exposure to common MSP tools (RMM, PSA, documentation platforms)

Contact LIZAAN BUNNING on 021 418 1750, quoting the Ref: CTI006488

Connect with us on www.communicate.co.za and Register your CV to create a profile or to view all our Jobs in Information Technology. One of the best Developer Recruitment Agencies in Cape Town.

Let us assist you with your IT careers. For Further C# Developer jobs, C++ Developer jobs, Java Developer jobs, .Net Developer careers, Angular Developer and Full stack developer jobs.