Account Manager (Customer Success)

Job Title

Account Manager

Experience

1 to 5 years

Location

Mohali

Shift Timings

8:30 PM-5:30 AM

Position Overview

We are seeking an experienced Account Manager to build and maintain strong relationships with our customers. This role involves leveraging sales techniques, industry knowledge, and collaborative processes to ensure customer satisfaction and drive growth.

Key Responsibilities

Relationship Building and Maintenance

• Develop and nurture relationships with a designated portfolio of customers.
• Ensure customer satisfaction and identify opportunities for expansion.

Sales Techniques and Feedback

• Utilize consultative selling techniques to surpass renewal and expansion targets.
• Actively listen to customer feedback and relay insights to improve products and services.

Account Management and Upselling

• Conduct regular account reviews and monitor key performance metrics for customer success.
• Identify and pursue opportunities to upsell additional services to existing customers.

Industry Knowledge and Negotiation

• Use industry and product knowledge to negotiate deals and create growth plans.

Customer Request Management

• Prioritize and manage a high volume of customer requests and issues to ensure timely resolutions.

Automated Processes and Collaboration

• Implement and manage automated processes to forecast and address at-risk customers.
• Collaborate within a transparent and trust-based team environment.

Customer Advocacy and Partnerships

• Actively advocate for customers, ensuring a positive experience.
• Facilitate productive partnerships to help customers achieve their goals.

Call Goals and Issue Resolution

• Consistently meet and exceed daily and weekly call goals to maintain customer engagement.
• Identify and resolve customer pain points by coordinating with cross-functional teams.

Qualifications

• Proven experience in account management or related field.
• Strong communication and interpersonal skills.
• Ability to manage multiple priorities and meet deadlines.
• Knowledge of industry trends and best practices.