Accounts Coordinator

Main Purpose of the job: To represent the accounts department for the Neurodiversity Centre. To take ownership of- and coordinate the collections and allocations process for the organisation.

Job Objectives: - Ensure that allocations are done daily and timeously, from the bank statement/ERA. - Responsible for the debtor’s book and all balances. - To ensure that the AGE is kept under control. - Monitor invoices and outstanding billing. - To conduct monthly meetings with each Branch Admin Team Lead to discuss AGES. - Identifying problem areas and trends in the debtors’ book and follow up with the Branch Admin Team Leader to rectify. Where necessary, escalate to CFO/Practice Manager where concerns are identified. - To coordinate medical aid or account queries. - Monitoring claims to medical aid and outcome reports. - Assisting and advising in the claims process within medical aid rules and benefits guidelines. - To follow up on problematic debt and take responsibility for final letters of demand. - Facilitating the contact and communication process for bad debt with external debt collecting firm. - To prepare for and manage the month end process including the statement run.

Requirements Education Requirements - Minimum Grade 12/National Senior Certificate/NQF 4 with accounting as subject (Essential).

Job Related Knowledge: Solid knowledge and understanding of Medical Aid scheme rules and billing guidelines (Essential) In-depth understanding of the overall debt collectors process and ability to take initiative (Essential)

Job Related Skills: Computer literacy: General computer literacy (Essential); Excel advanced (Essential); GoodX (Desirable), experience working on at least one medical management software program(Essential) Excellent verbal and written communication skills in English and Afrikaans (Essential) Problem Solving skills. Debt collection skills Analytical Skills Ability to work independently and with sense of urgency.

Job Related work experience. Five years’ work experience in the medical industry (Essential) Three years’ work experience in a relevant role, e.g., accounts/debt collecting (Essential) Experience in working with ICD-10 billing codes (Essential) Experience working closely with a team where the incumbent must take ownership for the debt collection process (Desirable)

Benefits Joining the Neurodiversity Centre as an Accounts Coordinator offers the benefit of working in a specialised environment where your expertise in debt management, medical aid billing, and financial coordination directly supports the organisation’s mission. This role provides stability and clear responsibility, with opportunities to apply advanced technical skills such as Excel and medical management software, while engaging closely with branch teams to ensure smooth financial processes. It’s a position where accuracy, initiative, and problem-solving are highly valued, giving candidates the satisfaction of knowing their work makes a tangible impact on both the organisation’s operations and the families it serves.

Market related salary depending on qualifications & experience