Product Manager, AWS Support

Role

• Own and drive the Well‑Architected framework and Trusted Advisor check contributions, used by the majority of large enterprises on AWS.
• Drive new product enhancements, 2P/3P partner and multi‑cloud strategy, and execution to deliver delightful customer experiences.
• Partner with multiple software engineering teams to build cohesive user experiences that provide high customer satisfaction and drive top‑line growth.
• Work closely with Sales and Account teams to increase revenue from large public and private enterprises.
• Interact across the full breadth of AWS services, staying at the forefront of cloud technologies.

Team

• AWS Support provides technology and trusted expertise that anticipate and resolve AWS customer needs, helping them adopt, optimize, and operate at scale.
• Owns customer‑facing applications such as Personal Health Dashboard, AWS Forums, and Support Center.
• A highly innovative global organization revolutionizing how customers engage and seek help from AWS.
• Supports a strategic advantage for customers adopting AWS and drives direct revenue to the business.

About AWS

• Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform, trusted by startups to Global 500 companies.
• Emphasizes work‑life harmony with flexible hours and arrangements.
• Fosters an inclusive team culture with employee‑led affinity groups, events, and learning experiences (e.g., Conversations on Race and Ethnicity, AmazeCon).
• Provides mentorship, knowledge‑sharing, and career‑advancing resources to help employees grow.

Basic Qualifications

• 5+ years of technical product management with internet business experience.
• 5+ years working as a Technical Product Manager.
• 3+ years of technical experience (software development, network development, IT, or related).
• 7+ years of full product life‑cycle experience.
• 5+ years of P&L management and pricing experience.
• 5+ years of creating written documentation for new product development.
• 5+ years of enterprise security product experience.
• 5+ years of product management in the cloud computing technology space.
• Bachelor’s degree in computer science, engineering, math, finance, or economics.
• Experience taking a product from conception and definition through engineering design to market launch.
• Experience delivering large‑scale SaaS, PaaS, or IaaS products with full product lifecycle responsibility, including go‑to‑market.

Preferred Qualifications

• Knowledge of engineering practices and patterns for the full software/hardware/network development life cycle, including coding standards, code reviews, source control, build processes, testing, certification, and live‑site operations.
• Experience working within teams delivering software products and features using agile methodologies.

Benefits

• Base salary range: $152,200 – $205,900 USD annually (USA, WA, Bellevue).
• Sign‑on payments and restricted stock units (RSUs).
• Comprehensive health insurance (medical, dental, vision, prescription, Basic Life & AD&D, supplemental life options).
• Employee Assistance Program, mental health support, medical advice line, flexible spending accounts.
• Adoption and surrogacy reimbursement coverage.
• 401(k) matching, paid time off, and parental leave.

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Amazon is an equal‑opportunity employer. Accommodations are available for candidates with disabilities throughout the hiring process.