Boutique Excellence Manager(Zoya)

Role Overview

As a Boutique Excellence Manager for Zoya at Titan, you will be responsible for overseeing the overall operations of the retail store in Bengaluru, Karnataka, India. Your primary goal will be to ensure the highest level of customer satisfaction and drive sales and profitability for the Zoya brand.

Key Responsibilities

• Develop and implement sales strategies to achieve targets and increase profitability
• Manage and motivate the sales team to meet and exceed sales goals
• Monitor and analyze sales performance and provide regular reports to the management
• Maintain inventory levels and ensure timely replenishment
• Ensure visual merchandising standards are met and the store is always presentable
• Train and develop the sales team on product knowledge, sales techniques, and customer service
• Handle customer complaints and resolve any issues in a timely and professional manner
• Conduct regular store audits to ensure compliance with company policies and procedures
• Collaborate with the marketing team to plan and execute promotional events and campaigns
• Stay updated on industry trends and competitor activities
• Maintain a positive and qualified relationship with customers and build a loyal customer base

Qualifications

• Bachelor's degree in Business Administration, Marketing, or a related field
• Minimum 5 years of experience in luxury retail management, preferably in the jewelry industry
• Proven track record of meeting and exceeding sales targets
• Strong leadership and team management skills
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced and dynamic environment
• Passion for jewelry and knowledge of current market trends
• Proficient in MS Office and retail software
• Willingness to work flexible hours, including weekends and holidays

Role Overview

As a Boutique Excellence Manager for Zoya at Titan, you will be responsible for overseeing the overall operations of the retail store in Bengaluru, Karnataka, India. Your primary goal will be to ensure the highest level of customer satisfaction and drive sales and profitability for the Zoya brand.

Key Responsibilities

• Develop and implement sales strategies to achieve targets and increase profitability
• Manage and motivate the sales team to meet and exceed sales goals
• Monitor and analyze sales performance and provide regular reports to the management
• Maintain inventory levels and ensure timely replenishment
• Ensure visual merchandising standards are met and the store is always presentable
• Train and develop the sales team on product knowledge, sales techniques, and customer service
• Handle customer complaints and resolve any issues in a timely and professional manner
• Conduct regular store audits to ensure compliance with company policies and procedures
• Collaborate with the marketing team to plan and execute promotional events and campaigns
• Stay updated on industry trends and competitor activities
• Maintain a positive and qualified relationship with customers and build a loyal customer base

Qualifications

• Bachelor's degree in Business Administration, Marketing, or a related field
• Minimum 5 years of experience in luxury retail management, preferably in the jewelry industry
• Proven track record of meeting and exceeding sales targets
• Strong leadership and team management skills
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced and dynamic environment
• Passion for jewelry and knowledge of current market trends
• Proficient in MS Office and retail software
• Willingness to work flexible hours, including weekends and holidays