Business Analyst:in Prozessautomatisierung / Digitalisierung

About Us

The Viridium Insurance Group specializes in the efficient management of life insurance portfolios. This means we acquire insurance companies and their contract portfolios, integrate them into our organization, and continue to manage the contracts long-term. The Viridium Group includes Entis Lebensversicherung, Heidelberger Lebensversicherung, Proxalto Lebensversicherung, and Skandia Lebensversicherung. The Viridium companies manage 3.2 million life insurance contracts and assets worth 68 billion Euros. Viridium is thus one of the largest life insurance groups in Germany and helps ensure that life insurance remains a reliable part of private retirement planning for millions of people.

To expand the Operations Development department at our Neu-Isenburg location, we are now looking for a:

Business Analyst:in Process Automation / Digitalization

What it's about

You will be part of the Operations Digitalization & Automation department – the central unit for the digital further development of the COO division of the Viridium Group. The focus is on customer service: processes are to be automated, customer benefit increased, and efficiency sustainably improved.

A central project is the development of a group-wide service platform. Under this, we bundle all digitalization initiatives that automate processing, relieve customer service, and manage contact frequency even more efficiently – for example, through self-service offerings or the use of Conversational AI (Cognigy). Technologies such as Camunda, Smartfix, and RPA are also part of the toolset and are continuously being developed.

As a Business Analyst, you will actively shape this development. You will analyze complex end-to-end processes, identify optimization potential, and structure requirements so that they become concrete, implementable work packages. In close cooperation with customer service units, process experts, and IT development, you will develop practical solutions – from the idea through the use case to testing. The goal is always: tangible added value for customers and employees.

This is why this job might be interesting for you:

• Diverse, interesting tasks at the interface between customer service and technology
• Direct involvement in central, strategically important digitalization projects
• Collaboration with colleagues from various departments and external partners
• Experienced team, thorough onboarding

Your specific tasks

• Analysis, documentation, and optimization of business processes within digitalization and automation projects
• Identification of automation potential in collaboration with customer service and IT
• Conducting workshops with specialist departments for requirements gathering and process recording
• Conception and modeling of target processes using BPMN 2.0 in Camunda
• Creation of requirements analyses and documentation of requirements for automated workflows and RPA solutions
• Coordination with development teams on the technical implementation of processes
• Support in integrating RPA bots (e.g., UiPath) into existing Camunda processes
• Accompanying implementation and conducting tests and quality assurance
• Creation of training materials and conducting user training
• Monitoring and continuous improvement of automated processes after go-live
• Documentation and maintenance of process maps, use cases, and automation portfolios
• Participation in the further development of the company-wide automation strategy

What we expect from you

• Completed degree (university or university of applied sciences) or completed vocational training
• Several years of experience with the analysis, modeling, and automation of processes
• Several years of experience in participating in or (partially) leading projects
• Experience with agile working methods
• Experience in creating and reviewing test plans
• Sound knowledge of relevant methods and technologies: BPMN, RPA applications (e.g., UiPath, Blue Prism), Camunda, MS Power Platform
• Certifications in Business Analysis / Requirements Management (such as CCBA, CBAP, or CPRE) are an advantage
• Very good German language skills, both written and spoken

What we offer

Show new paths in the established insurance industry with an innovative business model. Contribute to ensuring that life insurance remains a reliable part of private retirement planning for millions of policyholders in the future. Work together with colleagues who are among the best in their field on interesting and challenging tasks. Contribute and realize your own ideas. A friendly, cooperative work environment. Short distances and fast, but careful, decisions.

And furthermore:

• Remuneration package: Base salary (12 monthly salaries) plus bonus
• Hybrid work model: Flexible mix of 60% possibility of home office and 40% working on-site
• 40 hours per week (full-time)
• 30 days of vacation (Christmas Eve and New Year's Eve are non-working days)
• Workation: up to 20 working days per year to work in EU countries
• Budget for participation in external training
• Internal learning platform and training programs (e.g., project management)
• Mental Health Platform (4 coaching sessions upon request)
• Capital-forming benefits and company pension scheme (direct insurance, 20% employer contribution)
• Job-bike leasing
• Parking spaces directly at the building
• IT equipment: Windows laptop, up to 2 screens, headset, VoIP telephony, MS Teams

Sounds interesting? Then we look forward to hearing from you. Your contact person is Jörn Romberg.

You can find more about us at (content removed).

*This job advertisement is aimed at people of all genders.

Notes for recruitment agencies We appreciate your interest in collaborating with us. However, please only act for us if this has been definitively agreed upon with our recruiting team in advance. Our GTC for recruitment agencies apply to all placement orders with companies of the Viridium Group, which you can find here: (content removed). We also ask you not to upload any resumes via the application forms on the Viridium Group's career pages.