Business Systems Analyst

About

This is an EXCITING time to Join the City of Richmond! We are committed to nurturing talent, fostering growth opportunities, and building strong connections within our workforce. As we continue to make strides to becoming the employer of choice, we are thrilled about the below employee benefit enhancements:

• Virginia Retirement System (VRS)
• Language Incentive
• Referral Bonus
• T uition Assistance Program

Description

• THIS POSITION IS OPEN TO CURRENT CITY OF RICHMOND DPU EMPLOYEES ONLY

The City of Richmond Department of Public Utilities is seeking a qualified Business Systems Analyst to collaborate with multiple business units and executive leadership within DPU. This role focuses on understanding evolving business needs and promoting data-driven decision-making. By utilizing data from various computer systems, the incumbent creates visual dashboards and reports that empower staff to quickly grasp complex information, ultimately supporting process improvement and enhanced customer service. Furthermore, this position involves identifying emerging trends or issues to ensure appropriate business responses and generating ad hoc reports to address immediate questions or pressing organizational needs.

Duties

• Manages or oversees assigned projects such as project feasibility, timelines, scope, process efficiency, resources, etc.; develops, implements, and monitors processes as needed; trains, supervises, and provides support as needed.
• Maintains, manages, and updates databases and systems.
• Analyzes data, makes recommendations and creates reports from database or systems such as projects data, CIP, annual land book, etc.; decides how to report the requested information; presents information as needed.
• Assists customers and end-users as needed, Performs trouble shooting and analyzes issues.

Qualifications, Special Certifications And Licenses

MINIMUM TRAINING AND EXPERIENCE:

• Bachelor's Degree in information technology Accounting, Business or related field
• One year of business systems analysis experience
• An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification

PREFERRED QUALIFICATIONS:

• Three to five years of experience working with varied and complex data sets
• Three to five years of experience creating business and executive level reports
• One to three years of experience creating data visualizations "Dashboards"

LICENSING, CERTIFICATIONS, And/or OTHER SPECIAL REQUIREMENTS:

• None required

Knowledge, Skills, And Abilities

TYPICAL KNOWLEDGE, SKILLS, AND ABILITIES: These are a representative sample; position assignments may vary.

Knowledge (some Combination Of The Following)

• Knowledge of area of focus such as financial reporting, fixed assets, payroll, information technology database, revenue reporting, etc.
• Hardware knowledge including basic computer setup
• Common computer programs such as Microsoft Office Suite
• Electronic databases and related software applications used in area of focus such as Oracle, MUNIS, RAPIDS financial software system, Adobe Acrobat, etc.
• Multiple reporting platforms such as revenue and financial reporting modules
• Process Improvement
• Project Management
• Software testing methodologies
• Standard office technology and equipment (e.g. computer, printer)
• Telecommunication skills such as configurations, design, etc.

Skills (some Combination Of The Following)

• Analyzing and interpreting data in area of focus to identify current processes and look for deficiencies
• Assisting customers and end-users as needed
• Creating reports
• Evaluating the processes and workflow within area of focus
• Maintaining systems or databases such as Oracle, MUNIS, etc.
• Managing assigned projects in area of focus such as through project feasibility, timelines, scope, process efficiency, resources, etc.
• Preparing reports for people in of area interest
• Testing updates for databases and software within area of focus
• Training others in area of focus when necessary
• Customer service
• Written and oral communication
• Strong Organization skills

Abilities (some Combination Of The Following)

• Ability to make presentations in front of an audience
• Problem solve
• Prioritize workload for self and others
• Use discretion to make decisions related to projects such as standard operating procedures and implementing processes
• Work to correct or improve inefficient processes within area of focus

Americans With Disabilities Act Requirements

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Prospective and current employees are invited to discuss accommodations.

ENVIRONMENTAL HAZARDS

Working conditions may include exposure to travel to other locations within the City of Richmond as well as outside of the City of Richmond; exposure to hazardous physical conditions such as mechanical parts, electrical currents, vibrations, etc.; atmospheric conditions such as fumes, odors, dusts, gases, and poor ventilation; inadequate lighting; intense noise; and environmental hazards such as disruptive people, imminent danger, and a threatening environment.

PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT

Due to the nature of work assignments, incumbents must be able to perform detailed work on multiple, concurrent tasks, with frequent interruptions and under time constraint. The essential duties of this classification may require the ability to regularly perform repetitive motions, hear, talk, finger, and see; frequently stand, reach, stoop, balance, and walk; and occasionally kneel, crouch, crawl, reach, and lift. The working conditions may not include environmental hazards. In terms of the physical strength to perform the essential duties, this classification is considered to be sedentary, exerting up to 10 pounds of force occasionally, and a negligible amount of force frequently or constantly to move objects.

• Internal use: HR Generalist to review.

Equal Employment Opportunity Statement

The City of Richmond provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

The City of Richmond is committed to the full inclusion of all qualified individuals. As part of this commitment, the City of Richmond will ensure that persons with disabilities are provided with reasonable accommodations. If you require reasonable accommodations under the Americans with Disabilities Act (ADA) to participate in the job application and/or the interview process, please contact Jessica McKenzie, Human Resources Manager by email at Jessica.McKenzie@RVA.GOV .

This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation and training.

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