Client Success Coordinator

About Micrologic Associates

At Micrologic Associates, we provide top notch products, services, and support to our clients in the car wash and quick lube industries. Offering a variety of equipment and software solutions, we aim to shape the future of car washing with cutting-edge products and services that recognize the changing needs of the industry. We thrive on turning ideas into solutions and always strive for excellence.

Micrologic is seeking a qualified, full-time Client Success Coordinator. You’ll be part of the Client Success Team, working on numerous projects, while also supporting the Client Success Managers.

Duties and Responsibilities

• Assist the Client Success Team with daily administrative tasks to help keep initiatives on track
• Help maintain and update client records in CRM systems
• Respond to client inquiries and troubleshoot issues in a timely and professional manner when needed
• Contribute to the development of client-facing documentation, FAQs, and resources
• Maintain accurate records in our CRM
• Report on all open tickets to help support the team and their clients
• Perform additional duties as assigned by Management

Skills & Knowledge

• Strong attention to detail and ability to manage multiple priorities
• Excellent time management and task tracking
• Clear and professional verbal and written communication
• Strong interpersonal skills and ability to collaborate with diverse team members
• Positive, team-oriented attitude with a willingness to support wherever needed
• Discreet and trustworthy with sensitive project information
• Basic understanding of project management principles
• Familiarity with project management tools
• Proficiency with Google Workspace (Docs, Sheets, Drive, Calendar, Gmail)

Qualifications

• Exceptional communication and interpersonal skills
• Strong problem-solving and organizational abilities
• Proficiency in any CRM and/or support platforms (e.g., Zendesk, Salesforce)
• A customer-first mindset with a proactive and empathetic approach
• Ability to multitask on projects and handling client accounts
• Experience working in a fast-paced environment, being adaptable to new processes
• Familiarity with success metrics like NPS, CSAT, and customer health scores
• Ability to manage multiple clients and prioritize effectively

Compensation

Pay: From $60,000.00 per year

Work Location

In person

Parsippany-Troy Hills, NJ 07054 (Preferred)