Client Success Manager - 1167 - Cape Town, SouthAfrica

About the Client

Our client is a results-driven digital marketing agency that partners with businesses across various industries to grow their online presence, increase organic traffic, and generate high-quality leads. They provide comprehensive digital marketing solutions including web design, SEO, and paid advertising, helping clients achieve sustainable and measurable growth through data-driven strategies.

About the Role

We are hiring a Client Success Manager for our client to serve as a trusted partner to the agency’s clients, guiding them through their digital marketing journey and ensuring long-term success. You’ll manage 25–30 client accounts, acting as the bridge between clients and the internal delivery team to ensure goals are met and relationships remain strong. This is not a task-ticking role. We’re looking for someone with high emotional intelligence, sound judgment, and excellent communication skills, who can explain digital marketing concepts clearly and confidently to non-technical clients. The ideal candidate is proactive, attentive, and comfortable managing both expectations and performance. Experience working in digital marketing agencies is required.

Responsibilities

• Manage and nurture 25–30 client accounts across various industries.
• Translate technical digital marketing updates into clear, client-friendly communication.
• Act as the main point of contact for all client queries, status updates, and feedback.
• Ensure project deliverables are met on time by coordinating efficiently with the internal team.
• Prioritize requests based on impact and team capacity — avoiding overload on any one specialist.
• Proactively report progress, task completions, and updates without needing reminders.
• Oversee project timelines and deliverables using ClickUp, ensuring transparency and accountability across teams.
• Monitor project pipelines and keep tasks organized, updated, and moving efficiently through ClickUp.
• Track and analyze campaign performance data; provide clients with clear, insightful reports and recommendations based on analytics.

Requirements

• Minimum 3 years of experience as an Account Manager, Client Success Manager, or related field.
• Proficiency in organizational tools and CRMs like ClickUp, GoHighLevel, etc.
• Solid understanding of digital marketing factors, mainly Web design, SEO, and Google Ads.
• Friendly, confident demeanor with a standout smile and energy that puts clients at ease.
• Strong communication and interpersonal skills, with the ability to build rapport and trust with clients.
• Excellent organizational and time management abilities, with a keen attention to detail and strong project management skills.
• Strategic thinking and problem-solving skills, with the ability to identify and fix issues proactively.
• Experience working in digital marketing agencies is required.
• Fluent in English, oral and written.

Position Details

• Position: Client Success Manager
• Remote Status: Fully Remote
• Salary: 2000 - 2200
• Internal Job ID: 1167
• Working Hours: 9 am to 5 pm EST