AIOps Support Engineer

Job Overview

We are seeking a highly motivated AIOps Support Engineer with strong cloud operations and AI platform support experience to join a fast-paced enterprise technology environment. The ideal candidate will support AI-enabled business applications, cloud infrastructure, and enterprise productivity tools while ensuring operational stability, secure access management, and excellent end-user support. This role requires hands-on troubleshooting expertise across GCP, Azure, AI platforms, identity management systems, and enterprise security tools.

Required Skills:

• 3–5 years of experience in technical support, cloud operations, or IT engineering roles, preferably within financial services or healthcare environments.
• Hands-on experience with Google Cloud Platform (GCP), including log monitoring, IAM administration, and infrastructure troubleshooting.
• Working knowledge of Microsoft Azure, including Azure ML and core cloud operations support.
• Familiarity with enterprise AI platforms such as ChatGPT (OpenAI), Claude (Anthropic), and Google Gemini Enterprise.
• Experience troubleshooting Single Sign-On (SSO) and identity management issues using platforms such as Okta, Azure AD/Entra ID, or similar solutions.
• Understanding of Netskope or comparable CASB and SSL inspection tools, including their integration with SaaS and AI platforms.
• Strong verbal and written communication skills with the ability to clearly explain technical findings to non-technical stakeholders.
• Proven ability to manage multiple concurrent incidents, prioritize tasks effectively, and operate successfully in a fast-paced environment.