Cloud Infrastructure Support Engineer

Requirements

• 3 or more years of experience in IT infrastructure support and systems management.
• Proficiency in cloud infrastructure automation using AWS CLI and Terraform.
• Experience with Windows 10/11 operating systems and desktop hardware maintenance.
• Experience in ServiceNow for incident triage and user ticket resolution.
• Experience with Active Directory administration including DNS, DHCP, and GPOs.
• Experience in TCP/IP network troubleshooting and audio-visual equipment support.
• Excellent verbal and written communication skills.

Responsibilities

• Build and maintain scalable cloud infrastructure to facilitate enterprise business goals.
• Monitor production incidents and coordinate with technical partners to restore services.
• Install and troubleshoot enterprise laptops, network printers, and specialized field systems.
• Configure and manage specialized lobby management software and camera technologies.
• Perform post-incident reviews to identify root causes and prevent system failures.
• Provide technical recommendations for hardware and software upgrades based on project needs.
• Digitize manual operational tasks to improve overall organizational efficiency.

About Resourcesoft, Inc.

Founded in 1999, Resourcesoft, Inc. is a leading Technology Consulting and Professional Services organization. Headquartered in Marlborough, MA, the company serves the technology needs of its clients nationwide. Resourcesoft has often been recognized by prominent rating agencies for its exemplary growth and stability. With over two decades of industry experience, the Company has evolved as a front runner in enabling project optimization. We partner with leading organizations to provide technology solutions within the financial, insurance, education, government, publishing, healthcare and pharmaceutical domains. We take pride in mentoring a workforce that is well positioned to respond to the emerging IT trends and needs. With the employees at the crux of every business endeavor, our success is driven by our expertise in pairing the right talent with the best jobs in the technology sector. We forge long term, personalized relationships with our employees to advance their career to the next level. We engage them in technology centric client projects that provide opportunities for them to evolve, innovate and deliver world class products and services. Our career opportunities offer challenging assignments and exposure to emerging and cutting edge technologies. We are committed to providing our employees with the tools necessary to accelerate their career progression, while maintaining a healthy, work-life balance. We are deeply committed to providing a workplace ambience that is both challenging and fulfilling.

Resourcesoft is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

For more information about Resourcesoft and our services, please visit our website.