Cloud Support Engineer

About

We are looking for an experienced Cloud Support Engineer to be based in the Network Operations Centre of our client in Port Elizabeth.

Requirements

• Minimum 2 - 4 years’ experience in cloud support.
• IT Qualification is essential.
• Driver’s License is essential.
• Matric Qualification is essential.
• Working knowledge and experience in Microsoft environment (Azure) and cloud Services.
• Working experience and knowledge with SharePoint and OneDrive.
• Working knowledge with MS-Office365, MS-Active Directory, MS-Windows Server, and MS-Exchange Server.
• Experience with troubleshooting and providing support required in network / data centre / systems / storage & Security administration and monitoring Services within a medium ICT organization.
• Working knowledge within the supported technical domain (i.e. Network, Data Center, Telephony, Exchange, Storage, Cloud, Backup etc.).

Duties

• Provide technical assistance to organizations that use cloud-based systems to manage their data and applications.
• Diagnose and troubleshoot problems related to cloud-based solutions, providing technical assistance to customers, working with software and hardware vendors to resolve issues, and collaborating with internal teams to develop and implement new solutions.
• Deploys, debugs, and executes initiatives related to cloud computing, designs, develops, and maintains cloud-based systems, ensuring efficient data storage and adherence to security policies, interacts with clients, provides cloud support, and makes recommendations based on client needs.
• Monitor client infrastructure and solutions.
• Identify problems and errors prior to or when they occur.
• Investigate and support first line incidents and break downs.
• Provide telephonic and remote support to clients when required.
• Execute maintenance activities including patching and configuration changes.
• Report and escalat incidents where necessary.
• Ensure the efficient and comprehensive resolutions of incidents and requests.

Salary

• R20 000 – R23 000 ctc per month