Contact Center Solutions Architect

About

Our client, a leading Consulting Firm, is in need of a Contact Center Solutions Architect for an initial 6 month remote contract supporting a customer in Los Angeles, CA.

Responsibilities

• Planning and design of a migration from Genesys Engage to NICE CXone.

Required Skills

• 7 – 10 years of experience working as a Contact Center Solutions Architect.
• Experience designing contact center migrations to NICE CXone platform, ideally from Genesys, however, can be any other platform to include, Avaya, Five9, Amazon, etc.
• Experience designing contact center migrations / upgrades in a cloud environment, ideally, AWS or Azure.
• Experience developing architecture diagrams, preferably with Visio or similar tool.
• Experience supporting contact center implementation / migration projects, specifically around Genesys and NICE.
• 30% travel to Los Angeles, CA.

Preferred Or Nice To Have Skills

• TOGAF architecture methodology experience.