Trainer

About Net at Work

Founded in 1996, Net at Work is one of North America’s largest technology advisors and solution providers for small and mid-size businesses. Our award‑winning consultancy offers a rich portfolio of next‑generation technology, industry expertise, implementation and managed services to help organizations derive value from the transformative benefits of technology. Through the integration of ERP, HCM and/or CRM solutions, Net at Work offers unique, industry‑specific solutions and operation platforms that enable companies to compete more effectively in today’s digital economy.

About the Position

We are expanding our Learning and Development team as our company continues to grow! At Net at Work, we are dedicated to delivering premier professional development solutions and driving our talent strategy to ensure we attract, retain, and advance our greatest asset—our people. Our holistic approach to learning solutions aligns with our mission to be the premier technology solutions provider in the SMB market. We are seeking an exceptional trainer with expertise in business‑critical technical platforms. The ideal candidate is a problem solver who adapts quickly to change, demonstrates extraordinary communication skills, and has a passion for facilitating learning.

Responsibilities

• Partner with the Chief Learning Officer to design, pilot, and implement learning and development programs.
• Leverage hands‑on technical expertise to develop functionality within corporate systems.
• Conduct needs assessments and instructional analyses to align training objectives.
• Collaborate with HR colleagues, business unit leaders, and external providers to deliver impactful learning solutions across departments.
• Develop curriculum, training plans, quality assurance processes, and training collateral.
• Author and organize procedural manuals and supporting documentation for training programs.
• Prepare project plans for training initiatives, including scripting, thematic, storyboarding, and timelines.
• Assist in delivering learning initiatives across a continuous cycle of needs analysis, design, project management, logistics, delivery, and evaluation.
• Deliver and coordinate classroom, blended, and remote training programs.
• Support training for First Year Associates which takes place in‑office two days a week.
• Conduct performance‑based assessments to evaluate instructional program effectiveness.
• Stay current with advancements in instructional methodologies, technology enhancements, and adult learning principles.

Requirements

• Hands‑on experience with report writing, data analysis, and business‑critical platforms including MS O365 Suite, intranet platforms, HRIS systems, Project Management systems, CRM.
• Proficiency in MS Office (Excel, Word, PowerPoint), SharePoint and BI tools.
• Proven record in designing and delivering training in a professional environment.
• Excellent facilitation skills, with experience delivering training to administrative, technical, and service groups using various delivery methods and platforms.

Technology in Learning

• Understanding and passion for leveraging technology to drive learning (e.g., mobile learning, microlearning, social learning, blended learning, video‑based learning, LMS).

Soft Skills

• Strong technical, analytical, problem‑solving, and people skills.
• Self‑starter with a collaborative mindset and a keen interest in systems and process improvement.
• Ability to meet deadlines, work independently, and remain flexible.
• Pragmatic approach and enthusiasm for empowering people to achieve their potential.

Educational Requirements

• Bachelor’s degree required; Master’s degree is a plus. Equivalent work experience will be considered.

Preferred Experience

• Experience in financial or professional services industries.
• Consulting experience (internal or external).

Core Competencies

• Business Acumen
• Technical Acumen
• Communication
• Consultation
• Critical Evaluation
• Relationship Management

Compensation and Benefits

• Base salary range: $70,000 to $80,000.
• Eligible for a bonus in accordance with the terms of the company's plan.
• Hybrid position; two days per week in NYC HQ.