Manager Training & Development

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .

Working Arrangement

Hybrid

Position Responsibilities

• Lead end‑to‑end planning, execution, and evaluation of L&D programs and initiatives, ensuring alignment with functional and MBPS-wide capability priorities.
• Manage multiple projects simultaneously, including timelines, stakeholder coordination, and risk mitigation, ensuring programs are delivered on time and to quality standards.
• Support the Director of Learning & Development on strategic programs by handling technical components, managing workstreams, and coordinating with cross-functional partners.
• Facilitate workshops or capability-building sessions (e.g., Project Management) to support organizational development goals.
• Drive innovation in L&D processes, tools, and technologies to enhance learner experience and operational efficiency.

Required Qualifications

• 5+ years of experience in Learning and Development, Training, Organizational Development or related fields
• 3–5 years of experience managing end‑to‑end projects with strong background on Project Management framework and documentation
• Proven experience design and developing learning content
• PMP Training and Certification is a plus
• Knowledge and expertise on Articulate 360 is a plus

Preferred Qualifications

• Certification in project management or learning design
• Strong technical proficiency in L&D systems, data analytics, report building, or process automation.
• Experience supporting organization-wide or multi-site capability initiatives.
• Ability to manage complex stakeholder relationships across functions and levels and manage multiple projects simultaneously
• Strong facilitation, communication, and presentation skills.
• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.