CSM Manager
NTL India Limited
About the role
founded in 1999, is a leading transport solutions provider with over 25 years of experience, catering to diverse industries such as IT, Non-IT BPOs, manufacturing, pharmaceuticals, hospitals, telecommunications, and more. Operates in multiple major cities such as Chennai, Bangalore, Hyderabad, Delhi, Mumbai, Pune, Gurgaon, Kolkata, and also extends operations to Coimbatore, Goa, Ahmedabad, Agra, Jaipur, and Kochi.
Assistant Manager – Customer Success
Conduct daily/weekly client visits, NPS surveys, and performance reviews to optimise ETS delivery.
- EV fleets, ESG reporting) and collaborate with sales/ops teams.
- Handle escalations, coordinate with vendors/drivers, and maintain detailed CRM reporting (Salesforce preferred).
- Drive continuous improvement through client feedback, service SLAs, and quarterly business reviews.
3-5 years in customer success,
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