Customer Succes Managee

• *Job Title: Customer Success Manager** • *Location:**

Austria

• *Employment Type:**

Full-time • *Job Description**

We are looking for a customer-focused and proactive Customer Success Manager to join our team in Austria. In this role, you will be responsible for building strong client relationships, ensuring customer satisfaction, and driving long-term customer retention and success. • *Key Responsibilities** • Manage and nurture relationships with key customers • Act as the main point of contact for client inquiries and support • Ensure customers achieve their desired outcomes using company products/services • Monitor customer health metrics and proactively address issues • Conduct regular check-ins, reviews, and feedback sessions with clients • Identify upsell and cross-sell opportunities • Collaborate with sales, product, and support teams • Reduce churn and improve customer retention rates • *Requirements** • Bachelor’s degree in Business, Marketing, or related field • Proven experience in customer success, account management, or client-facing roles • Strong communication and interpersonal skills • Problem-solving mindset with a proactive approach • Ability to manage multiple accounts simultaneously • Familiarity with CRM tools (e.g., Salesforce, HubSpot) • Strong organizational and time management skills • Fluent in English; German is highly preferred for Austria-based roles • *Preferred Qualifications** • Experience in SaaS or tech industry • Data-driven mindset with ability to interpret customer metrics • Experience working in international environments • *What We Offer** • Competitive salary aligned with Austrian market standards • Performance-based incentives (if applicable) • Career growth and development opportunities • Dynamic and collaborative work environment • Flexible working arrangements (hybrid/remote options if applicable)