Customer Success Account Manager

About Calyptus

Calyptus is a platform that automates job searching for candidates.

Company Overview

The video-based talent platform. Powered by AI. It was founded in 2022, and is headquartered in London, England, GBR, with a workforce of 11-50 employees. Its website is https://calyptus.co/.

Responsibilities

• Refine and scale core customer success processes such as onboarding, adoption planning, platform expansion, health monitoring, and quarterly business reviews
• Partner with customers and internal stakeholders to drive product adoption, demonstrate value realization, and identify expansion opportunities
• Lead customer advocacy initiatives including case studies, reference calls, and participate in customer advisory boards
• Collaborate with Sales, Product, and Support teams to ensure seamless customer experience and resolution of escalations
• Provide customer-driven feedback on product enhancements and feature requests
• Willing to travel within the US for on-site customer meetings, training sessions, and key industry events

Qualifications

• BS degree or combination of education and pre-sales/customer success experience in Security, Cloud, and Network Systems
• At least five (5) years of experience working within a Sales Engineering or Customer Success role
• Demonstrated success building executive relationships and driving strategic account planning
• Broad technology experience including risk visibility and prioritization, cloud architecture, networking, security, and IT transformation
• Experience managing complex customer lifecycles from onboarding through renewal and expansion
• Demonstrated ability to be consultative, proactive, and outcome focused