Customer Success Advocate - SVX / MV / LPR

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

The Motorola Solutions Customer Success Team empowers our customers to identify and unleash the full power of their Public Safety Software products and services. We build strong relationships with Public Safety to promote their full adoption of Motorola products and services, including increasing their ongoing use, value realization and product satisfaction. We work to ensure that the customer experience with Motorola Solutions continuously exceeds their expectations and, through our internal and external relationships, we are committed to consistent delivery and follow through to help customers serve their communities and to be their best in the moments that matter.

Job Description

In this full-time role, you will serve as a Customer Success Manager working with new and existing clients in a defined geographic area to maximize product usage, value, and satisfaction. You will partner with agencies to promote the full adoption of Motorola Solutions products, ensuring their strategic and operational outcomes are clearly documented and realized. As a member of the Customer Success team, you will model best practices, identify opportunities for continuous improvement, and drive regional strategies.

This position specifically focuses on the SVX, Mobile Video, Vehicle Intelligence / LPR and DEMS device and software portfolio and its integrations across the Motorola ecosystem.

Key Responsibilities

Strategic Partnership:

• Build trust-based relationships with technical and command leadership to align Motorola software with agency goals, documenting use cases and delivering creative solutions to operational challenges.

Adoption & Value Realization:

• Drive full product adoption and value creation across key user populations, translating public safety best practices into credible recommendations that influence agency decision-making.

Portfolio Management:

• Proactively manage a regional book of business, utilizing data-analysis tools to track engagement, identify renewal opportunities, and develop plans to remove barriers to customer success.

Cross-Functional Advocacy:

• Act as a central point of contact ("quarterback") between clients and internal teams—including Support, Onboarding, and Sales—to resolve issues quickly and influence product roadmaps.

Retention & Growth:

• Develop and execute retention strategies to minimize churn and increase annual recurring revenue by ensuring consistent follow-through and high customer sentiment.

Leadership & Mentorship:

• Model exemplary adherence to processes and "Day in the Life" guidelines, mentoring peers and leading special projects to improve team efficiency and service delivery.

Technical Stewardship:

• Maintain a deep understanding of the Motorola ecosystem with an emphasis on SVX, AI Assist, Mobile Video, DEMS and Vehicle Intelligence to conduct operational assessments and provide expert workflow guidance.

Ideal Qualifications

• 5+ years of experience
• in customer advocacy, sales, engineering, public safety, or project management, including
• 2+ years
• managing enterprise-level accounts.
• Strong executive presence with the ability to communicate complex technical concepts clearly to diverse stakeholders.
• Proven track record of managing multiple strategic plans simultaneously while leading process improvements in large organizations.
• Proficiency in Google Suite; experience with Gainsight and Salesforce is a significant plus.
• Willingness to travel
• 25%+
• to engage with customers on-site. This position…