Customer Experience job training pathway

About

Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and job placement services, and personalized coaching and mentorship through four unique career pathways. Year Up United participants also receive an educational stipend.

The Customer Experience pathway combines technical and professional training in Banking or Customer Success, with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. If you receive an internship, it may be at JPMorganChase or Bank of America among other leading organizations in the Wilmington area.

Eligibility

• A high school graduate or GED recipient
• Eligible to work in the U.S.
• Available Monday-Friday throughout the duration of the program
• Highly motivated to learn technical and professional skills
• Have not obtained a Bachelor's degree
• You may be required to answer additional screening questions when applying

What you will gain

• Product and service knowledge
• A customer-centric mindset
• Comprehensive finance training and development
• Professional business and communication skills
• Interviewing and networking skills
• Resume building
• Ongoing support and guidance to help you launch your career
• Educational stipend of $525 per week during the internship phase

Career growth paths

• Financial advisory
• Sales specialist
• Product Support
• Sales operations and analytics
• Patient Services

Outcomes

72% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation. Employed graduates earn an average starting salary of fifty-three thousand dollars per year.