Customer Success Consultant

About Us:

MTAP Technologies is a SaaS company automating transportation. MTAP uses the principles of IoT to provide a secure, centralized platform that automatically tracks and manages a varied range of transportation requests for employee and school transportation. MTAP is focused on passenger safety and helps in reducing cost and travel time.

Roles & Responsibilities: • Responsible for the implementation and support for Safetrax tool for large corporates and fleet partners • Act as a single point of contact for all client queries. • Serve as a primary point-of-contact for Client satisfaction and act as the liaison between the clients, sales, and other functional groups. • Managing the entire show of Account Management and supporting clients. • Owning the long-term as well as the short-term growth strategy of the account(s). • Participate in internal planning activities to develop schedules and align resources for projects and support activities. • Showcasing a consulting mindset by acting as a solution provider rather than an order taker. • Respond to queries from potential and existing customers, communicate Safetrax's value proposition, and negotiate deals successfully. • Understand client needs and address within defined TAT

Knowledge & Experience: • Bachelor's degree and demonstrated prior Account/Service Management experience. • 2-4 years of experience with Software Products. • Strong written and oral communication skills. • Strong Microsoft Office skills (Excel, PowerPoint ) • Hands-on experience with Product Implementation & support is a must • Understand technical risks and supportability parameters • Strong decision-making skills. • The ability to farm the account through relationship management.