Customer Success Coordinator

About

Our client is looking for a Customer Success Coordinator, based in Paarl, to take the lead in onboarding and training new clients, while supporting ongoing client relationships and platform use. This role focuses on guiding NGO partners through the onboarding process, delivering training sessions, responding to client needs, and ensuring consistent and effective use of the platform. You will also support marketing-related administration, while working closely with internal teams and building your experience in customer success and impact-driven work.

Duties & Responsibilities

• Lead onboarding of new clients, guiding them through the full onboarding process
• Deliver client training sessions to ensure confident use of the platform
• Build and maintain positive, day-to-day client relationships
• Monitor platform usage and follow up with clients where engagement is low
• Respond to client queries and resolve issues timeously
• Escalate more complex challenges to the relevant team members
• Capture and share client feedback with internal teams
• Maintain accurate client records and reporting dashboards
• Support product, tech, and sales teams with client-related insights
• Provide support with marketing-related administration, including coordinating client communications and content where needed

Desired Experience & Qualification

• Bachelor’s degree in Business, Social Sciences, M&E, or a related field, or an equivalent or relevant qualification
• 1–3 years’ experience in customer success, training, support, or service delivery
• Experience facilitating training or onboarding sessions is advantageous
• Experience working with digital platforms is advantageous
• Exposure to the NGO sector is beneficial
• Strong communication and facilitation skills
• Confidence in presenting and training groups
• Strong relationship-building ability
• Organised and able to manage multiple clients and onboarding timelines
• Basic data literacy and ability to interpret simple reports
• Problem-solving mindset with a practical approach
• Strong digital proficiency, with the ability to confidently use and navigate platforms and dashboards
• Proactive and responsive
• Comfortable taking ownership of onboarding delivery
• Able to work independently within a structured environment
• Willing to learn and grow in a fast-paced, purpose-driven setting

You will have the opportunity to work alongside organisations making a meaningful difference, while gaining hands-on experience with a growing digital platform in the NGO sector. As part of a supportive and purpose-driven team, you will have the space to develop your skills, take on increasing responsibility, and grow in your role over time.