Customer Success Manager

About the Role

Citrus Recruit are excited to be recruiting for a Customer Success Manager for an award‑winning events company. As a Customer Success Manager, you will be looking after a portfolio of accounts, increasing spend, and managing renewals. There is a clear progression plan to become a Senior Account Manager. The ideal candidate will be able to commute to Dorset 3‑4 days per week.

Responsibilities

As a Customer Success Manager you will be expected to:

• Conduct engaging product demonstrations for both prospect and existing customers
• Identify upsell opportunities, build a strong sales pipeline, and create a sense of urgency to drive growth
• Maintain deep expertise in the companies products, stay informed on industry developments, and monitor competitor offerings
• Ensure CRM records are consistently accurate and up to date to effectively oversee your customer portfolio
• Enhance customer satisfaction, strengthen retention, and support portfolio expansion
• Lead post‑event reviews to deliver value, collect feedback, and uncover renewal opportunities
• Oversee general account management tasks active clients

Skills & Experience

• Some previous experience in account management, customer success or sales
• Strong communication and relationship‑building skills
• Commercially minded with a passion for technology and customer success
• Organised, proactive, and results‑driven
• Ambition, with aims to progress within the business

Benefits

• Salary up to £35,000
• Team bonus structure – approx. £500 per month
• 23 days annual leave
• BH Birthday off
• Hybrid working
• Team incentives
• Enhanced Parental Leave
• Enhanced Sick Leave
• Pension
• Employee Assistance Program (Healthy Minds Bupa)
• Life Insurance (3 x basic salary)
• Cycle to work scheme

Equal Opportunity

Citrus Recruit acts as an employment business when introducing candidates for permanent employment with a client. We take pride in being an equal opportunity employer that celebrates diversity. Our commitment to inclusion means that we seek out the best candidates for every role, regardless of their gender, age, race, sexual orientation, disability, religion, or any other protected characteristic. While we make every effort to reach out to all candidates.

Application Process

If you don’t receive a response within 10 days of applying, please understand that your application has not progressed on this occasion. Please review our website for further and upcoming opportunities.