Customer Success Manager – Automotive Tech

Customer Success Manager – Automotive Tech (B2B SaaS) <\/h1>

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<\/p> Role Overview <\/h2>

We are looking for a high -ownership Customer Success Manager to join our growing SaaS team in Bangalore. You will directly manage onboarding, adoption, and long -term success of mid -market and enterprise clients across international markets. This is an individual contributor role with direct visibility to the founding team. <\/p> Role Details <\/h2>

Location: <\/b>Bangalore, HSR Layout – 5 days in -office (Monday to Friday) <\/p>

Experience: <\/b>1 to 3 years in B2B SaaS Customer Success (mandatory) <\/p>

Reporting To: <\/b>Founders / Leadership <\/p>

Employment Type: <\/b>Full -Time <\/p>

<\/p> About the Role <\/h2>

You will serve as the primary point of contact for enterprise customers across international markets, owning the complete post -sale customer journey from onboarding through renewal. You will work closely with Sales, Product, and Tech teams and represent the company in front of senior global stakeholders and CXOs. <\/p>

<\/div><\/span> Requirements<\/h3> Core Responsibilities <\/h2>

1. <\/span><\/span>Lead structured onboarding from pilot to go -live, define milestones, drive execution, and personally own multiple onboarding cycles end to end while ensuring timely adoption. <\/p>

2. <\/span><\/span>Conduct product demos and training sessions for business users and leadership teams, confidently present to CXOs, and drive product understanding across all stakeholder levels. <\/p>

3. <\/span><\/span>Create guidebooks, manuals, and structured documentation to educate users and management teams, simplify complex features, and improve long -term product usage. <\/p>

4. <\/span><\/span>Identify feature gaps during solution discussions, design interim solutions where required, record walkthrough videos, and proactively unblock customer challenges. <\/p>

5. <\/span><\/span>Track adoption metrics closely, identify usage gaps early, drive engagement, and reduce churn risks before escalation. <\/p>

6. <\/span><\/span>Manage multiple stakeholders per account, handle objections with clarity, and maintain structured communication throughout the customer lifecycle. <\/p>

7. <\/span><\/span>Work cross -functionally with Sales, Product, and Tech teams, translate business feedback into clear product inputs, and ensure issue closure without constant supervision. <\/p>

8. <\/span><\/span>Support renewal and expansion conversations with commercial awareness while strengthening long -term customer relationships. <\/p>

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