Customer Success Manager DE (80–100%)

About localsearch

localsearch ist der führende Marketing- und Werbepartner für Schweizer KMU. Wir machen Kunden erfolgreich in der digitalen Welt. Für unseren Bereich Onboarding & Success suchen wir eine strukturierte Persönlichkeit, die gerne Verantwortung übernimmt, mit hohem Arbeitsvolumen umgehen kann und Kunden nach dem Kauf professionell betreut.

We are

• An operative Customer Success team that takes responsibility for the implementation, introduction, and support of our digital products after purchase.
• We work closely with internal and external stakeholders, including Sales, and together ensure that customer solutions are implemented cleanly and reliably.
• Our daily work is characterized by volume, parallel topics, and clear throughput times.
• Structures and processes are constantly evolving. This requires thinking along, taking responsibility, and being willing to actively contribute.
• We work primarily in the office and value exchange, collaboration, and presence in the team.

We offer you the following exciting tasks:

• Telephone and email support for a diverse portfolio of existing customers after purchase in the B2B environment
• Handling various parallel customer concerns with a focus on efficiency, reliability, and completion
• Organization, coordination, setup, and introduction of digital products as part of customer orders
• Working with evolving processes and standards, and applying existing guidelines situationally
• Close collaboration with relevant stakeholders to ensure a functioning customer experience
• Active use of digital tools, including AI, to support daily work
• Consultation on topics such as Google Business Profile, digital booking, search engine logic, and artificial intelligence
• Clean documentation and consistent follow-up of all activities

Skills and Requirements

You are:

• Resilient and able to stay focused even with a high workload
• Well-organized and confident in managing multiple topics simultaneously
• Reliable in implementation and meticulous in handling deadlines and administrative tasks
• Willing to learn and open to new tools, systems, and technological developments
• Professional and reliable in dealing with customers and stakeholders
• Enjoy interacting with other people, but also work concentrated and independently on your tasks

You bring:

• Several years of experience in customer contact or in an operational environment with high workload
• Routine in processing many tasks, appointments, and customer orders simultaneously
• Very good organizational skills and a high degree of self-management
• Good knowledge of digital products and online marketing topics, especially search engines, Google Business Profile, digital visibility, and artificial intelligence
• Confident use of common IT systems and CRM tools
• Very good German language skills (written and spoken) and good English skills; any other national language is an advantage
• High service orientation combined with the ability to communicate clearly, solution-oriented, and reliably, even in demanding or time-critical situations, is essential
• Professional handling of queries, objections, and customer expectations in the B2B environment is a must-have
• Completed commercial apprenticeship (EFZ) or equivalent qualification and several years of professional experience in an operational customer environment, preferably in marketing. Further education at a university of applied sciences (HF) or in marketing is an advantage

What we offer you:

• A dynamic work environment with a clear focus on implementation and results
• The opportunity to acquire in-depth knowledge in digital marketing and to continuously develop professionally
• A company in constant development, where thinking along, taking responsibility, and learning are explicitly encouraged
• Collaboration in a helpful team with close exchange, combined with a high degree of autonomy in carrying out your work

Contact & Application

Further information about localsearch as an employer can be found here.

Veronica Togni and the whole team look forward to your online application!