Customer Success Manager (H/F) | Stage

Responsibilities

As the primary point of contact for our learners, you will be responsible for the following tasks:

• Deploy our users
• Help our users resolve the issues they encounter via our various communication channels
• Improve response times and the quality of our support
• Enrich our answer database
• Collect and transmit learner feedback, following up on ticket resolution within deadlines
• Ensure user satisfaction
• Coordinate exchanges with Liora's internal teams to ensure continuous improvement of our products

You will also be involved in developing related projects around the following issues:

• Upsell strategy
• Sponsorship and ambassador strategy
• Development of Liora's alumni community