Customer Success Manager Intern

Customer Success Manager (Internship, On‑Site – Ghatkopar East, Mumbai)

Company: Kanishka Software Private Limited

Open Positions: 2

Location: Ghatkopar East, Mumbai

Duration: 3–6 Months Internship

Job Type: Full‑time (Monday to Friday)

Stipend: Based on performance

Pay: ₹8,000.00 – ₹10,000.00 per month

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About Us

Kanishka Software Private Limited is a fast‑growing Enterprise SaaS and Digital Transformation company providing solutions such as:

• Foodiisoft – Cafeteria Management System
• EntryIQ – Visitor Management System
• Spacebee – Space & Room Booking
• SmartStock – Asset & Inventory Management
• Qualus – Audit & Compliance Platform

Our solutions are deployed in large enterprises, corporates, universities, and government organizations.

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Role Overview

We are looking for Customer Success Interns who are passionate about technology, SaaS products, and client engagement.

The interns will work closely with the Customer Success team to support enterprise client onboarding, product demonstrations, and operational support.

This role offers hands‑on exposure to real corporate clients and enterprise SaaS deployments.

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Key Responsibilities

Client Support

• Assist the CSM team in client onboarding and training
• Help clients understand product features and workflows
• Provide first‑level support to resolve client queries

Product Demonstrations

• Assist in product demos for new clients
• Help prepare demo environments and presentations

Customer Success Operations

• Track customer requests and support tickets
• Maintain customer documentation and onboarding checklists
• Coordinate with internal teams for issue resolution

Data & Reporting

• Maintain client records
• Track product usage and engagement metrics
• Assist in preparing customer reports

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Skills Required

• Good communication skills
• Basic understanding of software platforms or SaaS
• Organized and detail‑oriented
• Comfortable interacting with corporate clients

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Preferred Candidates

• BBA / MBA / Engineering students
• Interest in Product Management, Customer Success, or SaaS
• Freshers welcome

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What You Will Learn

• Enterprise SaaS implementation
• Customer success management
• Client communication & corporate engagement
• Real‑world technology deployments

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Application Questions

• Do you have basic understanding of SaaS products?
• How would you handle a situation where a client does not understand how to use a product?
• We must fill this position urgently. Can you start immediately?
• Are you comfortable interacting with corporate clients and handling client communication?

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Work Location

In person (Ghatkopar East, Mumbai)