Customer Success Manager (m/w/d)-Homeoffice

About

• You proactively work towards the establishment and continuous improvement of structured and efficient complaint management.
• You ensure that all concerns are processed promptly and solutions are implemented sustainably to increase customer satisfaction in the long term.
• To keep your area of responsibility varied, you also focus on customer orientation and accompany projects within the E.ON Group, implementing them at Bayernwerk.
• You are part of a dedicated and motivated team that stands up for each other and takes responsibility.
• You are a hands-on, proactive individual with a quick grasp and ability to learn new systems, understanding interrelationships, and someone who develops innovative solutions and finds the best way to implement them conceptually, structurally, and purposefully.

Requirements

• Proficiency in MS Office.
• Experience with CRM systems and SAP.
• Fluent German language skills.
• Completed commercial or technical vocational training with a recognized additional qualification (e.g., Bachelor's degree).

Responsibilities

• Establish and continuously improve structured and efficient complaint management.
• Ensure prompt processing of all concerns.
• Implement sustainable solutions to increase customer satisfaction.
• Focus on customer orientation.
• Accompany projects within the E.ON Group and implement them at Bayernwerk.

What We Offer

• A creative and innovative team with whom you will shape the energy and heat transition together.
• Investment in your personal and professional development with diverse opportunities for individual further training.
• Flexible working hours.
• A flexitime account to convert overtime and travel time into time off.
• 30 days of annual leave.
• Option to work from home for increased flexibility.
• Attractive remuneration.
• Numerous additional benefits, including Christmas bonus, performance bonus, capital-forming benefits, accident insurance, company pension scheme, and other benefits.
• An open and appreciative corporate culture that welcomes everyone.
• Supportive onboarding process to help you quickly become part of the team and feel at home in the Bayernwerk family.