Customer Success Manager (POSM, Print & Marketing)

The Customer Success Manager is responsible for ensuring implementing any new client and/or scope within the business in adherence to the Client Service Level agreements, whilst ensuring effective management & involvement of the support functions & client teams to make the implementation a success on go-live. Overall accountability for project performance of the implementation period/project and its alignment with organizational objectives. The Customer Success Manager role is managed by the Group Implementations Director ensuring direction is provided in terms of Customer Vision

• Plays a crucial role in seeing that the new clients have onboarded with utmost diligence.

• Create a stellar impression.

• Pre-planned onboarding strategy to retain & grow customers.

• Help clients with the proper insight & training of the products and services.

• Create training strategy to educate the customers and how our solutions can benefit them.

• Internal upskilling & training in conjunction with training department of the Customer Obsessed Team.