Customer Success Manager – Technology / SaaS / Deep-Tech

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Key Responsibilities

• Build and maintain strong, long-term relationships with enterprise clients.
• Drive customer onboarding, adoption, and overall success with the product/solution.
• Act as the primary point of contact for all customer interactions.
• Monitor customer health, engagement, and satisfaction metrics.
• Proactively collect feedback and work with internal teams to improve customer experience.
• Identify and execute upsell and cross-sell opportunities.
• Ensure high levels of customer retention and account growth.
• Provide regular reports on customer performance, usage, and health metrics.
• Collaborate with Sales, Product, and Support teams to deliver seamless customer experience.

Required Skills & Expertise

• 3–6 years of experience in Customer Success / Account Management / Client Relations.
• Experience managing enterprise or B2B clients (preferably SaaS/Tech).
• Strong communication and stakeholder management skills.
• Excellent problem-solving and consultative approach.
• Proven ability in upselling and cross-selling.
• Customer-first mindset with a focus on retention and growth.
• Good understanding of SaaS / Technology products.
• Hands-on experience with CRM tools like Salesforce, HubSpot, Zendesk.

Good to Have

• Experience in Deep-Tech / AI / Cloud / Data platforms.
• Exposure to customer success metrics like NPS, CSAT, churn rate, LTV.

Why Join Us?

• High-impact role with direct influence on customer growth.
• Opportunity to work with cutting-edge technology solutions.
• Fast-paced, growth-driven environment with strong learning opportunities.

Click on Apply to know more.