Cybersecurity Operations Analyst - Remote

About

• Helping careers take flight. Reshaping an industry. Enable your career to be Made on Duck Creek.
• What We Are About

Duck Creek is an insurance industry leader, driving transformation and delivering modern SaaS solutions that help insurers set a new standard and revolutionize how consumers interact with insurance companies.
As a leading technology provider to the insurance industry, we don’t just build great software to help insurers conduct business. We deliver software with a fully managed service model that empowers insurance companies to transform their business. With Duck Creek OnDemand, insurers are introducing groundbreaking new products faster than ever before, making smarter data‑driven decisions, enhancing the customer experience to meet evolving expectations, and adapting to shifting market conditions and regulatory requirements.

Duck Creek is proud to be a Remote‑First employer, empowering our employees with the choice to work from an office, from home or on a hybrid schedule. Our remote‑first environment fosters inclusion, collaboration, and ensures consistent employee experience regardless of location. We support our employees in making a decision that allows them to be the most productive, they can be both at work and at home.

If working in a fast paced, rapidly evolving company that is transforming one of the world’s oldest and largest industries into a standard for innovation and open exchange sounds exciting, let us know. We are excited for your career to be Made on Duck Creek.

Title

Cybersecurity Operations Analyst

What You’ll Do

The Cybersecurity Operations Analyst is a key member of the Security Operations function within Duck Creek’s Cybersecurity team. This role is responsible for assisting in the design and implementation of cybersecurity controls to protect Duck Creek’s systems and data. The Analyst will monitor systems by correlating logs for security events, provide alerts for potential incidents, and maintain up‑to‑date knowledge of emerging threats to enhance protection measures. Additionally, this position provides Tier 1 support for Security Operations Center (SOC) activities, including incident response, forensics, and reporting. Working collaboratively with the Cybersecurity Operations team, the Analyst contributes to maintaining robust security practices and responds effectively to evolving cybersecurity challenges. This is an individual contributor role focused on technical expertise and operational support without direct people management responsibilities.

Key Responsibilities

• Provide first level support for executing best‑in‑class controls and processes in threat management, incident management, vulnerability management, and penetration testing, determining courses of action based on guidelines and modifying processes as needed.
• Support and monitor security controls for servers, appliances, desktops, laptops, and mobile devices, using evaluation and judgment to ensure effective protection and assist in the implementation of security configurations to safeguard systems and data.
• Assist in managing network security solutions, including firewalls, intrusion detection/prevention, data loss prevention, and network access control, to protect Duck Creek’s networks by adapting existing approaches to resolve issues.
• Provide support for secure remote access solutions for employees, third parties, and clients, using sophisticated analytical techniques to address unusual circumstances.
• Monitor systems by correlating logs for security events, provide alerts for potential incidents, and deliver incident response through internal and external monitoring, contributing to analysis and investigation to mitigate threats while staying current on emerging risks.
• Assist in delivering metrics as required by the CISO and contribute to periodic and ad‑hoc reporting for management and clients.
• Perform routine assignments and exercises judgment within defined procedures and practices to determine appropriate action and applies learned techniques and contributes to analysis and investigation to solve problems.
• Maintain a commitment to continuous education in the information security domain to stay current with evolving threats and best practices.
• Perform all other duties and activities as required.
• Act in accordance with and as a good steward of Duck Creek Technologies mission, vision, and core values:
  • Mission: To empower insurers to reimagine the future of insurance
  • Vision: To transform insurance technology, helping insurers be smarter, faster, and more efficient, and ultimately provide the best protection for people and businesses
  • Values: We Prioritize Respect, We Listen, We Care, We Add Value, and We Lead

Competencies

Core Employee

• Communication: Eff