Deployment Strategist

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.

About the Role

As our Deployment Strategist, you will drive AI transformation at Global 2000 enterprises as the “Field CPO” for Parloa’s most strategic customers. You will own the bridge between customer outcomes and product reality, translating business needs into deployable product capabilities for customers like Booking.com, Allianz, Decathlon, and TUI.

Areas of Ownership

• Land big clients (Global 2000 with complex, off‑roadmap needs) and ensure their AI transformation succeeds.
• Manage stakeholders across business and tech (CEO, COO, CIO, CTO, VP Support), owning deployment from value thesis through production to expansion.
• Translate customer needs into product capabilities (not one‑off customizations) that become reusable platform features.
• Build prototypes, make product changes, and create business plans hands‑on – execution over PowerPoints.
• Represent customers to Parloa Product and represent Parloa Product to customers, bridging both worlds.
• Navigate ambiguity in agentic AI workflows, ROI models, and change management where no playbook exists yet.
• Own hard conversations: tradeoffs, “no,” re‑scoping, and timeline realism with strategic accounts.
• Influence without authority across Product, Engineering, Sales, and Customer Success to drive outcomes.
• Feed validated learnings to product roadmap, turning customer work into platform capabilities that compound.

Who You Are

• 7‑12 years of experience in enterprise software (solution architecture, product, or consulting) with a proven track record of customer‑facing delivery.
• “Field CPO” mentality: ability to translate customer outcomes into product reality and vice versa.
• Business + tech stakeholder leadership: presented to C‑suite across business and tech functions, demonstrated value, and ensured solutions make business sense.
• Product thinking: built client‑specific roadmaps aligned with platform strategy.
• Architectural credibility: scoped off‑platform features, assessed feasibility, and ensured supportability.
• Influence without authority: led cross‑functional teams (Product, Eng, Sales, CS) without direct reports.
• Adaptability: comfortable being uncomfortable, willing to learn, operates in ambiguity.
• Hands‑on execution: gets hands dirty – built prototypes, made product changes directly, created business plans. Not just an advisor.

Nice‑to‑Have

• Industry diversity: experience in travel, fintech, insurance, retail, healthcare, telecom, or enterprise software.
• Experience at industry‑changing companies (e.g., Booking.com, Decathlon, N26, Deel, Stripe, Uber, Airbnb).
• Hypergrowth experience: thrived in fast‑scaling environments (e.g., 25 to 1500 people).
• Background as Palantir Deployment Strategist, AWS/GCP Solutions Architect, or product roles at hypergrowth tech.
• Tech stack familiarity: architectural understanding of Python, TypeScript, Terraform, K8s, Azure/AWS.
• AI/ML knowledge: LLM pipelines, agentic AI deployment, prompt engineering.
• Learning loop: created reusable patterns from custom work, fed learnings to product.

Recruiting Process at Parloa

1. TA Screen
2. Hiring Manager Call
3. Case Study (take‑home)
4. Case Study Presentation
5. Bar Raiser Interview

Salary ranges include OTE.

Salary Range

$220,000 – $255,000 USD

Why Parloa?

We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful.

At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a fast‑evolving category with high standards and complex problems. We hire people who think in solutions, communicate with clarity, and follow through—people comfortable making decisions, taking responsibility, and raising the bar for themselves and those around them.

We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.

Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise‑grade conversational AI.

Data Protection & Compliance

Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All employees are instrumental in ensuring GDPR, ISO 27001, and other compliance requirements when handling sensitive information.

Equal Opportunity

We provide equal opportunities to all qualified applicants regardless of race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background, or other characteristics.