Deskside Support Engineer Mobile 🏆

Deskside Support Engineer

Salary: $40,001 - $80,000 per year

About

At SAIC we are looking for a Mobile engineer!

Tech Stack

• Active Directory
• Hardware
• Support
• macOS
• Mobile
• Network
• Security
• ServiceNow
• VPN
• Windows
• iOS

Requirements

• At least 4 years of experience in deskside support focusing on Tier 2 and Tier 3 troubleshooting.
• A bachelor's degree is preferred, but a high school diploma or equivalent can be considered with an additional 6 years of relevant experience.
• Strong expertise in troubleshooting Microsoft Windows and macOS systems.
• Familiarity with Google Workspace for Enterprise applications such as Gmail, Drive, Meet, and Docs.
• Proficient in enterprise management tools, including Active Directory, SCCM, and JAMF.
• Advanced skills in diagnosing and repairing Apple hardware (macOS/iOS).
• Practical experience with remote support tools (e.g., Bomgar) and video conferencing solutions (e.g., Zoom).
• Ability to work autonomously while collaborating with multiple teams.
• Excellent communication, organizational, and multitasking capabilities.

Responsibilities

• Deliver Tier 2 and Tier 3 deskside support for end‑user workstations, laptops, macOS devices, and mobile devices (iPhones/iPads).
• Identify and resolve hardware and software challenges, including troubleshooting for Microsoft Windows 10/11 and macOS environments.
• Assist users during their transition to and daily engagement with Google Workspace, providing training as necessary.
• Carry out installation, deployment, and configuration tasks, including IMAC (Install, Move, Add, Change) processes and lifecycle refresh efforts.
• Act as the escalation point for unresolved technical issues from junior and mid‑level engineers, offering mentorship and guidance.
• Support enterprise applications and tools such as SCCM for imaging, JAMF for macOS management, Active Directory, VPN, Bomgar, and Zoom.
• Document resolution progress using ServiceNow while ensuring compliance with Service‑Level Agreements (SLAs).
• Consult with users to suggest hardware/software solutions and provide training for both basic and specialized applications.
• Maintain adherence to timelines in a dynamic environment, with a focus on customer satisfaction.

Additional Information

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Category: Mobile Developer / Engineer
Location: Virginia Avenue SW 400, Washington, United States

Benefits & Perks

(Details not provided in the original posting)

About SAIC

We are SAIC, a leading technology integrator offering comprehensive life‑cycle services and solutions across technical, engineering, intelligence, and enterprise information technology sectors. We pride ourselves on redefining ingenuity by leveraging our extensive customer and domain knowledge to deliver systems engineering and integration services for complex projects. With approximately 15,000 dedicated employees, we are committed to integrity and mission focus while serving clients in the U.S. federal government. Our headquarters is located in Reston, Virginia, and we generate annual revenues of around $4.5 billion. Join us and be part of a forward‑thinking team that values innovation and excellence.

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