DevOps Engineer — Product & Engineering

• *About Hugo**

Hugo Technologies, Inc. (“Hugo”) is committed to nurturing the best of Africa’s young talent. We build and manage remote teams across Africa for some of the world’s largest technology and media companies. We specialize in omnichannel customer support, digital and AI operations, and trust and safety solutions.

Our “Why?” is simple. Outsourcing generates billions in income and opportunities globally, but less than 2% reaches African communities. We’re changing that. By winning a share of the multi-billion dollar global BPO market for Africa, we are investing in a brighter future for the continent.

As a company, we’re obsessed with excellence. We ask smart questions to build a thorough understanding of our client's needs; then pour ourselves into delivering not just great work, but also a perfect user experience so that we stand out in what is a very crowded market.

The only commitment greater than the one we have to our clients is the one we have to our community. We are dedicated to carving out a place in the digital economy for young Africans, and we work tirelessly to equip them with the skills needed to build meaningful careers. • *Role Overview**

The DevOps Engineer will join the Product & Engineering team to design, secure, and scale Hugo’s infrastructure powering internal platforms, CX solutions, and AI-enabled tools. This role is both hands-on and strategic, requiring strong ownership, security mindset, and the ability to optimize systems across multiple teams.

This individual will act as a thought leader in infrastructure, automation, and platform reliability while enabling rapid product delivery. • *What You’ll Be Doing** • Own cloud infrastructure across multiple engineering teams • Design secure, scalable, and cost-efficient platform architecture • Implement and maintain CI/CD pipelines for rapid deployments • Manage access control and identity across engineering systems • Secure infrastructure using best-practice security frameworks • Optimize existing systems for performance and cost efficiency • Support AI workloads and data pipeline infrastructure • Implement observability, logging, and alerting standards • Automate infrastructure provisioning using IaC • Partner with engineering to enable end-to-end feature delivery • Drive reliability and uptime across all production systems • Provide guidance on build vs buy infrastructure decisions • *Key Responsibilities** • Design and maintain multi-environment deployment architecture • Manage Kubernetes/Docker-based workloads • Implement RBAC and secrets management • Lead security hardening initiatives • Optimize cloud spend and resource utilization • Support multi-team access and environment isolation • Implement disaster recovery and backup strategies • Improve developer productivity through tooling • Define infrastructure standards and documentation • *Qualifications & Experience** • 5+ years in DevOps, SRE, or platform engineering • Experience with AWS, Azure, or GCP • Strong CI/CD experience (GitHub Actions, GitLab CI, Jenkins) • Experience with Docker and Kubernetes • Knowledge of networking and cloud security • Experience managing production-scale systems • Scripting experience (Python, Bash, Node.js) • Experience with monitoring and observability tools • *AI-Native Expectations** • Comfort using AI-assisted development workflows • Experience deploying ML/AI workloads is a plus • Ability to evaluate AI tooling for DevOps productivity • Interest in automation-first engineering practices • *Nice to Have** • Experience supporting BPO/CX platforms • Experience with Terraform or Pulumi • SOC2 / ISO / compliance exposure • Experience with data infrastructure • *What We Provide**

Hugo offers a hybrid work environment that balances employee flexibility with a collegial, fun office culture. We pride ourselves on offering a dynamic environment where ambitious professionals can make a measurable impact and accelerate their career. Our compensation and benefits are highly competitive. • *PRIVACY STATEMENT**

Any information you submit to Hugo as part of your application will be processed in accordance with Hugo’s Privacy Policy. • *EQUAL OPPORTUNITY STATEMENT**

Diversity, equity and inclusion are part of our DNA. Promoting and, where possible, improving diversity, equity and inclusion are a value-based and commercial necessity. We are an equal opportunity employer and welcome applications from all qualified individuals, regardless of race, sex, gender identify, sexual orientation, neurodiversity, disability, or any other legally protected status

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