Director of Product Design

About Humana

At Humana, we are dedicated to creating innovative digital solutions that enrich lives and enhance customer engagement. Our diverse ecosystem encompasses consumers, members, providers, employers, and brokers, all connected through our Enterprise Digital team. This dynamic group focuses on addressing customer needs while supporting our strategic objectives.

As a key leader, you will play a pivotal role in unifying fragmented channel experiences into a streamlined, platform-driven system that promotes efficient delivery, strong brand coherence, and measurable improvements in customer satisfaction.

You are a collaborative and strategic leader with extensive experience in crafting end-to-end user journeys and developing reusable experience frameworks, particularly in high-stakes environments such as healthcare. You will lead a talented team of product designers and work closely with design researchers and content strategists to forge human-centric and accessible experiences that align with our business goals. Your collaboration with senior leaders across Product, Engineering, Marketing, and Operations will be vital in shaping our experience strategy across various portfolios.

Humana Inc. is a leading healthcare organization dedicated to improving health outcomes for a diverse range of individuals, including those on Medicare and Medicaid. We are focused on delivering the care and services needed to achieve the best possible health outcomes.

Responsibilities

• Team Leadership and Culture: Build, mentor, and inspire a high-performing, inclusive design team; establish clear expectations, advocate for excellence, and nurture a culture of innovation.
• Channel Experience Strategy: Collaborate with research and content strategies to create a cohesive vision across digital initiatives; transform consumer insights into actionable strategies and design direction focused on real user needs.
• Design Quality and Delivery: Develop and promote vital deliverables, including experience roadmaps and design principles, using storytelling and user journey mapping to align stakeholders.
• Agile Operations: Promote agile methodologies, fostering rapid experimentation and a test-and-learn mindset, and break long-term visions into tangible, actionable phases.
• Cross-Functional Leadership: Serve as a point of contact for executive and cross-functional teams, ensuring UX strategy alignment across various workstreams.
• Systems, Accessibility & Governance: Uphold design system standards and accessibility requirements, ensuring clarity and compliance across all user interactions.
• Continuous Discovery & Measurement: Partner with CX Insights to formulate long-term research strategies and push for ongoing discovery, utilizing analytics to optimize user outcomes.

Required Qualifications

• 12+ years of experience in UX, Product Design, or Interaction Design.
• Proven track record in translating new technologies into customer value.
• 5+ years of managerial experience in leading design teams.
• A compelling portfolio showcasing strategic design leadership and impact in ecommerce or complex transaction environments.
• Strong grasp of performance metrics and data-driven design.
• Experience navigating business, technical, and regulatory challenges.
• Demonstrated success in leading complex systems design and multi-step user flows.
• Proficient in conceptual modeling, interaction design, and design specifications.
• Experience in guiding user research and applying insights effectively.
• A history of delivering successful digital products in Agile environments.
• Expertise in Figma and modern design software.

Preferred Qualifications

• Master’s Degree in a relevant design field (HCI, Interaction Design, UX Design) or equivalent experience.
• Experience in designing inclusive, accessible experiences for varied user demographics, especially older adults.
• Familiarity with Medicare or healthcare insurance products.
• Experience with usability testing platforms and frameworks for experimentation.
• Exceptional organizational and prioritization skills in fast-paced environments.
• Strong analytical and process-oriented thought processes.
• Background in AI-driven experiences and conversational user interfaces.

Home Work Arrangements

This is a remote position with occasional travel to Humana's offices for meetings and training purposes, as needed.

Compensation and Benefits

The salary range for this position is $138,900 - $191,000 per year, depending on individual skills and experience. Additionally, this position is eligible for bonus incentives based on performance.

Humana offers a competitive benefits package that promotes well-being for you and your family, including medical, dental and vision coverage, a 401(k) plan, paid time off, and various other support programs.

Application Deadline

04-10-2026

Equal Opportunity Employer

Humana is committed to creating a diverse and inclusive work environment and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, disability, or protected veteran status.