Director of Product Design - Innovative Products

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At Humana, we are dedicated to creating innovative digital experiences that enhance quality of life and support meaningful engagement. We connect a diverse ecosystem of consumers, members, providers, employers, and brokers, driving satisfaction and measurable business value. Join our Enterprise Digital team, a multidisciplinary, experience‑driven group focused on meeting customer needs while advancing strategic and operational goals.

As a dynamic leader at the intersection of innovation, product strategy, and design systems, you will shape new offerings that are scalable, cohesive, and built upon a robust platform.

If you are a strategic, collaborative leader with a deep understanding of emerging trends such as AI‑driven experiences, conversational interfaces, adaptive UI, and personalization, especially in high‑stakes environments like healthcare, we want to hear from you. You will lead a talented team of product designers and closely partner with design researchers and content strategists to develop human‑centered, accessible experiences aligned with business priorities. Collaboration with senior leaders across Product, Engineering, Marketing, and Operations will be key to defining and implementing the experience strategy across multiple portfolios. This position reports to the AVP of Product Design.

Key Responsibilities

Lead the Team & Culture

• Build, mentor, and inspire a high‑performing, inclusive product design team.
• Set clear expectations, coach for craft excellence, and foster a culture of innovation, collaboration, and continuous learning.

Emerging Product Innovation

• Identify and pursue emerging digital experience opportunities that align with business growth and deliver customer value.
• Explore and implement new interaction models (e.g., AI, adaptive experiences, personalization).

Define Experience Strategy

• Work with Research and Content Strategy to develop a cohesive, end‑to‑end experience vision across various digital initiatives.
• Translate consumer insights into strategies and design directions that address real user needs and achieve business outcomes.

Elevate Design Quality & Delivery

• Create and promote strategic deliverables like experience roadmaps, north‑star journeys, and design principles.
• Utilize storytelling, service blueprints, user journeys, and prototypes to align stakeholders and unveil opportunities.

Operate with a Startup Mindset

• Encourage agile working methodologies, rapid experimentation, and test‑and‑learn practices.
• Break long‑term visions into actionable phases while balancing desirability, feasibility, and viability.

Cross‑Functional Leadership

• Act as a senior point of contact for executive and cross‑functional partners, ensuring alignment of UX strategy and execution across various workstreams.
• Collaborate