Head of SRE

About Payplug

Payplug is the French payment solution designed for merchants, e-merchants of all sizes, and fintechs. With our cutting-edge technological platform, conversion-focused tools, and unique mastery of the payment chain, we invite you to aim for the best, and more. Payplug is a team of 300 passionate individuals dedicated to achieving your greatest ambitions. We currently support 17,000 SMEs such as Hast and Plantes pour tous, as well as large groups like Maisons du Monde, Veepee, and Western Union. Payplug has been part of the BPCE Group since 2017.

The Team

You will join the Platform Tribe, whose mission is to provide a solid technical platform and cutting-edge tools to other development teams, enabling them to deliver value quickly and securely. At the heart of this Tribe, you will lead a versatile SRE team of 7 engineers, distinguished by its strong culture of mutual support and its dual expertise in AWS and GCP cloud environments.

The major challenges for the coming months are ambitious:

• Support development teams in our platform convergence project by providing new infrastructure elements to support new developments
• The complete migration of all our workloads from AWS to GCP
• Essential foundational work to refactor and optimize our codebase (Infrastructure as Code) to ensure long-term maintainability and scalability. All of this takes place in a demanding and stimulating context: the payment sector, where security, reliability, and performance are our absolute priorities.

Our Stack

• IaaS: GCP, AWS
• Kubernetes, ArgoCD, OPA, Kyverno,
• IaC: Terraform, Ansible, Salt
• Observability: Datadog, Prometheus
• Pipelines: Gitlab

Your Missions

1. People Management & Coaching (Grow the team)

• Coach your squad of Infrastructure and SRE engineers, helping them develop their technical and soft skills.
• Develop career development plans and ensure performance monitoring, in collaboration with other Tech managers.
• Attract and retain top SRE/Infra talent, working with the HR team to ensure an efficient recruitment process and a quality employee experience.
• Lead team activities and be the guardian of Payplug's culture and working methods.

2. Squad Management & Delivery (Drive impact)

• Monitor the SRE team's roadmap and delivery, ensuring commitments (quarterly commitments) are met.
• Develop your team's ownership of the Quality of Service (QoS) for the products and features they are responsible for, in compliance with defined SLAs/SLOs.
• Work with the Tribe's Head of Platform to identify the most impactful initiatives (run, build, migration).
• Support the team in applying agile best practices and remove obstacles to ensure objectives are met.

3. Technical Leadership & Strategy (Ensure robustness)

• Be responsible for technical choices and the design of robust, secure, and scalable infrastructure solutions (on GCP, AWS).
• Lead the team's delivery on all strategic topics they are involved in.
• Ensure infrastructure compliance with best practices and the state of the art, actively participating in PCI-DSS certification processes and various audits throughout the year.
• Collaborate with other EMs, Lead Developers, and Architects to ensure the consistency of Payplug's overall architecture.
• Integrate the needs of development teams and business initiatives into infrastructure design.

Profile Sought

We are looking for a team leader capable of navigating complex infrastructure issues and human management challenges.

• You have significant experience in managing technical teams (SRE, DevOps, Infra).
• You have a good knowledge of Cloud environments (GCP preferably).
• You have a good understanding of SRE challenges (reliability, scalability, monitoring, SLO/SLA).
• Experience in managing technical roadmaps and leading large-scale projects (e.g., Cloud migration).
• You have excellent interpersonal skills, leadership, and the ability to prioritize and make strategic decisions.

Recruitment Process

• Interview with Toufik, Talent Acquisition Manager (30');
• Discussion with Fabrice, Head of Platform (45');
• Team fit + Discussion with Armand, CPTO (45'). Reference checks will be conducted at the end of the process.

Benefits

Working Arrangements / Benefits:

• Hybrid work organization + contribution up to €350 for teleworking equipment;
• 25 days of paid leave / year & 10 RTT days / year;
• Coffee, tea, snacks, Monday breakfasts, Friday happy hours, and other events for a rich team life!
• Offices in the 13th arrondissement of Paris (Bibliothèque François Mitterrand).

Financial Benefits:

• Swile card (meal vouchers) worth €10 per day (56% covered by Payplug);
• Health / Family: Alan Health Mutual (Blue Program) 60% covered by Payplug / Second Parent Leave (Parental Act);
• Public transport or Velib subscriptions covered 50% by Payplug.

Other:

• Moka.care for mental health support for everyone;
• Windoo: sports, well-being, and personal development activities;
• 2 days / year offered to engage in team building with associations via DayOne.