Forward Deployed AI Engineer/Data Scientist

About

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team‑first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

Role Overview

We're looking for a forward deployed AI engineer to join our Engineering team at Five9. You'll work on natural language processing (NLP) projects, helping build and improve user‑facing AI chatbots and virtual agents.

Responsibilities

• Help build and improve AI chatbots by training them with real conversation data
• Clean and organize text data to make better machine learning models
• Test how well our virtual agents are performing and find ways to improve them
• Work alongside experienced consultants, developers, and conversation designers
• Work with customers to understand requirements, pain points and clearly communicate progress and roadblocks
• Stay curious about new AI and NLP techniques

Qualifications

• NLP: Understanding of how computers process language, with experience building AI agents, text classification models or extracting key information from text
• Machine Learning fundamentals: Familiarity with common algorithms like decision trees, regression, or clustering – and knowing when to use each one
• Statistics: Understanding of A/B testing, statistical significance, and how to evaluate model performance
• Problem‑solving mindset: Ability to ask good questions and understand what customers actually need

Requirements

• Bachelor's degree in Computer Science, Data Science, Linguistics, Engineering, or related field
• 3+ years of experience with Conversational AI systems and Python programming
• Experience with chatbot/AI agent platforms, prompt engineering and LLMs
• Familiarity with Python and data science/ML libraries
• Can‑do/figure‑it‑out attitude and willingness to work in a customer‑facing role
• Preferred: Master's degree
• Preferred: Experience in a customer‑facing role

Work Location

• This role is fully remote for candidates who reside outside the 50‑mile radius of our San Ramon office.
• For candidates who reside within 50 miles of our San Ramon location, this role is hybrid and would require 3 days a week (M, W, TH) in our San Ramon office.

Compensation

• US base salary range: $78,000 — $195,000 USD
• As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.
• The total compensation package may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.

Benefits (Our Total Reward Package)

• Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. Also offers Short & Long‑Term Disability, Basic Life Insurance, and a 401(k) saving plan with employer matching.
• Access to an innovative mental health support platform that offers personalized care and resources in areas such as therapy, coaching, and self‑guided mindfulness exercises for all covered employees and their covered dependents.
• Generous employee stock purchase plan.
• Paid Time Off, company‑paid holidays, paid volunteer hours, and 12 weeks paid parental leave.

All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.

Diversity & Inclusion

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.

Privacy Policy

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.