Senior Gen AI Engineer

Role Summary

Looking for a Senior Gen AI Engineer with strong experience in AI/ML and Large Language Models (LLMs) to build and improve AI-powered voice/IVR systems.

Key Responsibilities

• Build and support AI solutions for IVR / conversational systems
• Develop LLM-based workflows (prompt engineering, RAG, evaluation)
• Create knowledge retrieval pipelines (FAQs, troubleshooting, customer queries)
• Integrate AI models into production systems
• Monitor and improve model performance (accuracy, latency, response quality)
• Work with teams on AI-driven voice experience improvements

Required Skills

• 10+ years overall experience with 3+ years in AI/ML
• Strong Python
• Hands-on with:
  • Prompt Engineering
  • RAG (Retrieval-Augmented Generation)
  • LLM Evaluation
• Experience building real-world / enterprise applications

Tools / Tech

• Python: NumPy, Pandas, Scikit-learn
• LLM Frameworks: LangChain, LlamaIndex, Hugging Face
• Vector DBs: FAISS, Pinecone, Chroma, Qdrant
• NLP (optional): spaCy, NLTK
• Evaluation: TruLens, DeepEval