Growth Strategist

About Mutiny

Mutiny helps marketing and sales teams create on‑brand assets in seconds. Its AI‑native agent turns a brief into a landing page, case study, or personalized microsite—giving marketers the power to launch campaigns without waiting on design, and giving sellers custom materials for every deal without waiting on marketing. The company is backed by Sequoia Capital, Tiger Global, Insight Partners, and Y Combinator, and serves customers such as Snowflake, Uber, Figma, Rippling, and more.

Role Overview

The Growth Strategist (Mutiny’s version of a Customer Success Manager) works directly with customers to help them get the most out of Mutiny’s AI‑native platform. The role sits at the intersection of customer success and marketing strategy, acting as a trusted advisor, creative problem solver, and product expert.

Responsibilities

• Own a book of managed accounts (non‑self‑serve customers) from onboarding through renewal and expansion.
• Teach customers how to use Mutiny’s platform to create assets that move the needle for their marketing and sales teams.
• Ensure customers feel supported at every step of their journey.
• Capture learnings from individual customers and share improvements with the team (e.g., better onboarding processes, sharper EBRs, new successful playbooks).
• Document and disseminate best practices to make the team smarter.
• Proactively build the case for retention and growth before renewal periods.

Requirements

You should apply if

• You are genuinely obsessed with customer outcomes and take their goals personally.
• You love becoming the expert in the room, digging into product and customer business to create “aha” moments.
• You build trust quickly, are empathetic, direct, and provide clear context and asks.
• You communicate with precision—crisp follow‑up emails, story‑driven EBRs, and simple explanations of complex concepts.
• You are scrappy and resourceful, figuring things out and documenting what works for the next person.
• You think about retention before renewal and continuously build the case for why a customer should stay and grow.
• Ambiguity doesn’t scare you; you thrive in an ever‑improving environment and view process gaps as opportunities.

What you bring

• 4–6 years of experience in a CSM, agency, or account‑management role with ownership of renewal and expansion, ideally in marketing or sales technology.
• Genuine empathy for B2B marketers and sellers, with strong intuition for helping companies grow.
• Strong project‑management instincts—keeping things moving, staying organized, and following through.
• Experience working cross‑functionally with sales, product, and marketing teams.
• A high bar for yourself and your work; you communicate what’s working and what needs to change.
• Based in, or willing to relocate to, New York City.

Why You Shouldn’t Apply

• If you prefer a smaller, tightly focused book of accounts with deep, slow‑moving relationships.
• If you need a fully built playbook before you can start; this role involves shaping the infrastructure.
• If you are primarily motivated by variable compensation or traditional account‑management metrics; this role focuses on adoption and customer health, with no variable pay.

Benefits

• Direct line to some of the fastest‑growing B2B companies and the credibility that comes with it.
• Exposure to real business problems—growth, retention, value—that will enhance your career.
• Opportunity to leave a lasting mark on Mutiny’s customer experience and accelerate your learning.
• Work that feels meaningful; aligns with the company’s core value that work should feel like play.
• Integral role in building Mutiny’s NYC office culture—creating traditions and developing community.

Compensation

• Base salary: $130,000 – $150,000
• Plus equity and full benefits: 100 % medical, dental, and vision; flexible PTO; generous parental leave.
• Additional perks: daily team‑ordered lunch, great coffee, regular in‑office events, and a team that enjoys spending time together both in the office and on customer visits or conferences.

Values

• Work should feel like play – If it doesn’t, something’s off.
• Faster always wins – Speed is a competitive advantage.
• Stir the pot, regularly – Challenge customers and teammates to be better.
• Do the right thing when no one’s watching – Always.
• All hands on deck – Everyone rows together.
• Live in the world you want to change – Be the thing you’re building toward.