Growth Strategist Lead

About Mutiny

Mutiny helps marketing and sales teams create on‑brand assets in seconds. Our AI‑native agent turns a brief into a landing page, case study, or personalized microsite — giving marketers the power to launch campaigns without waiting on design, and giving sellers custom materials for every deal without waiting on marketing.

The teams using Mutiny are the ones pushing hardest on AI. They want to move at the speed of their ideas instead of waiting on internal bottlenecks. We're building the system that makes that possible.

We’re backed by Sequoia Capital, Tiger Global, Insight Partners, and Y Combinator, and our customers include Snowflake, Uber, Figma, Rippling & more.

Our values

• Work should feel like play – If it doesn't, something's off.
• Faster always wins – Speed is a competitive advantage.
• Stir the pot, regularly – Challenge customers and teammates to be better.
• Do the right thing when no one's watching – Always.
• All hands on deck – Everyone rows together.
• Live in the world you want to change – Be the thing you're building toward.

---

What you’ll do

• Own Mutiny’s managed account book (every customer who isn’t on a self‑serve plan) and lead the technical solutions function.
• Manage the full post‑sales arc: onboarding, adoption, retention, and expansion, ensuring our most complex customers get hands‑on support that moves the needle.
• Capture what works across individual accounts and turn it into playbooks, frameworks, and processes that the whole team can use—building the infrastructure that lets us scale without losing quality.
• Leave everything better than you found it.
• As the team grows, hire and develop Growth Strategists under you (the path starts now).

---

You should apply if

• 🏗️ You think in systems, not just accounts. You’ve noticed patterns across customers and built something from them—a playbook, a process, a framework—rather than solving the same problem twice.
• 🤝 You’ve earned the trust of executives. You know how to build relationships at the CMO and VP level, run a business review that lands, and have hard conversations with grace.
• ⚙️ You’ve worked closely with or led a technical support function. You know what excellent product support looks like, how to scale it, and how to infuse the best of customer success with every interaction.
• 📈 Retention and expansion are personal to you. You don’t wait for a renewal to come up—you’re building the case for it six months out.
• 🧭 You’re ready to lead, not just contribute. You’ve started thinking about how to build teams, not just accounts. Maybe you’ve managed someone, or you’ve been the informal leader on your team. Either way, you’re hungry for that next step.
• ✍️ You communicate with precision. You can write a crisp follow‑up, present a data‑driven story to a leadership team, and explain a complex product integration to a technical ops lead—all in the same day.
• 🔥 Ambiguity energizes you. You don’t need a perfect playbook to get started. You’ll build it.

---

What you bring

• 5–8 years in a CSM or account‑management role with direct ownership of renewal and expansion, ideally in marketing or sales technology.
• Experience with or leadership of a technical solutions or technical support function.
• Ready to step into people management, or early in it — you’ve thought seriously about how to build a team.
• Strong instincts for how B2B companies grow and what keeps customers for the long haul.
• Based in, or willing to relocate to, New York City.

---

What you’ll get out of it

• A direct line to some of the fastest‑growing B2B companies in the world — and the credibility that comes with it.
• Exposure to real business problems — growth, retention, value — that you can carry with you wherever your career goes next.
• A real path to building and managing a team, not someday but soon.
• A seat at the table: what you learn from customers will directly shape the product roadmap.
• Work that actually feels like work worth doing. Our first company value exists for a reason.
• An integral role in building our NYC office culture from the ground up.

---

Compensation & Benefits

• Base salary: $145,000 – $170,000
• Plus equity and full benefits: 100 % medical, dental, and vision.
• Flexible PTO and generous parental leave.
• Day‑to‑day perks: team lunch ordered in every day, great coffee, regular in‑office events, and a team that genuinely likes spending time together — in the office and out at customer visits and conferences.