Field Service Engineer / IT Engineer

Introduction

Talent-Relay have partnered with a global leaader within the Healthcare and Med-Tech Space to onboard a proactive IT Field Service Engineer, to support Software & Hardware for their client base across Brittany and the Northwest France region. As an IT Field Engineer, you will be responsible for delivering top-tier service in PC (Windows), software, network, and hardware troubleshooting. The role involves extensive travel to medical centres and hospitals throughout Brittany and the Northwest France region.

Midweek overnight stays will be likely, and some weekend work during busy periods. Overtime rates for this.

Key Responsibilities

• Install, support, and maintain their product range.
• Conduct site surveys and provide on-site/reactive support.
• Provide scheduled maintenance and upgrade assistance, available both remotely and on-site.
• Carry out installations in accordance with company procedures.
• Collaborate with customers and installers.

*Full expense framework; i.e. overtime payments, travel/fuel and per diem / food allowance

*This is a Field position will require up to 70%-80% travel.

Skills & Experience

• Prior experience as a Technically qualified IT Field Engineering / IT Service Engineer
• Strong hardware diagnostic skills, including PC hardware (replacing PC components)
• Proficiency in Windows 10/7, O365, TCP IP Networking, and troubleshooting tools.
• knowledge of firewalls and configuration
• Solid customer service experience & “Can Do / results oriented attitude
• Ability to work independently and in cross-functional team.
• Experience of Installing Desktops / Desktop imaging
• Previous experience with Installation, troubleshooting & resolving hardware issues (Event Viewer / Error Logs / Debug etc)
• Experience of Storage – RAID / NAS.
• Understanding of Routers & Switches
• Nice to have Previous experience with Medical Devices, Medical Imaging, Radiotherapy