IT Support Specialist / Help Desk

About

A growing Orange County company is looking for an IT Support Specialist to join the team and work closely with the IT Manager. This is a great opportunity for someone with prior help desk experience or an entry-level candidate who is eager to learn, takes initiative, and enjoys solving problems.

Key Responsibilities

• Provide day-to-day technical support for employees across the company
• Troubleshoot issues with computers, laptops, printers, mobile devices, software, and network access
• Assist users in person, by phone, and remotely
• Set up new user accounts, reset passwords, and manage system access
• Document support requests and resolutions in the ticketing system
• Escalate more complex issues when needed and follow through to resolution
• Help with software installs, upgrades, and ongoing system maintenance
• Support multiple office locations and remote employees; occasional local travel may be needed

Key Requirements

• 2+ years of previous IT support, help desk, or technical troubleshooting experience preferred
• CompTIA A+ or Network+ certification
• Experience with VMWare, Meraki or similar systems
• Experience working with IT helpdesk ticketing system
• Knowledge of Windows operating systems, Microsoft 365, Active Directory, Azure, LAN/WAN, VPN, and basic networking concepts
• Strong communication and customer service skills
• Organized, dependable, and able to manage multiple priorities