Infrastructure Analyst

Overview

Our Client is seeking an Infrastructure Analyst to join their Professional Services Team. Someone who thrives in dynamic client environments and works well independently and collaboratively is exactly what they are looking for. Reporting to the Professional Services Manager in their Calgary Head Office, this role involves onsite client visits and focuses on strategic, project‑based engagements beyond routine support. The true purpose of the Infrastructure Analyst is to implement changes in client environments, including servers, storage, and systems management components with minimal interruption to clients.

Hybrid VS Onsite: Onsite 4 days / week
Vacation: 3 weeks

Main Responsibilities & Duties

• Complete large migrations and other project tasks for clients
• Deploy new client environments
• Communicate early and often with clients and teammates regarding outstanding issues
• Adhere to scheduled project tasks to meet client expectations
• Implement solutions designed by the Solutions Architect, while minimizing client risk & downtime
• Complete migrations and project tasks for clients
• Accurately determine proper course of action when facing conflicting priorities
• Update time and notes for project tasks in ticketing system in real‑time
• Update client documentation accurately
• Create and maintain network documentation accurately
• Create and maintain process documentation regularly
• Act as an escalation point for coworkers within the Professional Services team
• Participate in client meetings to provide advice and recommendations.
• Participate in Pre‑Sales tasks for potential new clients such as network assessments.
• Assist in automation initiatives
• Train, mentor and assist team members.
• Develop technical skills and knowledge to remain at forefront of new and existing technologies
• Any other tasks assigned by the Professional Services Manager and the Leadership Team
• This position requires on‑site visits to prospects and clients

Requirements

• Post‑Secondary Certificate, Diploma or bachelor’s degree in computer science, engineering, business or another related field
• 8+ years’ experience
• Capable of complex, large scale projects
• Very strong working knowledge of Windows Server environments including Windows 2003, 2008, 2008R2, 2012, 2012R2, 2016, 2019, 2022, 2025
• Exceptional Proficiency in MS Office applications and Office 365, desktop operating systems (Windows and/or Mac), Terminal Services, VPN technologies, MS Exchange Server, LAN/WAN network topologies, Anti‑virus solutions, firewall technologies, and familiarity with MS Windows Server operating systems
• Exceptional Proficiency in Active Directory, DNS, DHCP, Group Policy, and PowerShell Administration
• Exceptional troubleshooting skills and understanding of TCP/IP and networking technologies
• Experience working in Tier 3 Datacenters
• Microsoft Certification MCSA and MCSE are an asset
• Excellent knowledge of virtualization technologies including VMWare and Hyper‑V
• Citrix Certification and VMWare Certification are an asset
• High Level of experience with Microsoft Office 365 migrations and management
• Microsoft Azure Certification are an asset (AZ‑104, AZ‑305, AZ‑140)
• High Level of Experience with Microsoft Azure including Identity & Access Management, Cloud Infrastructure & Integration, and Azure Virtual Desktop (AVD)
• Knowledge of Amazon AWS
• Knowledge of various other generalized technologies
• Knowledge of IT Architectural Design processes
• Knowledge of Project Management Processes
• Motivated individual with proven initiative
• Professional appearance and manners
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Able to work efficiently as a part of a team as well as independently
• Attention to detail in all areas of work
• Strong problem identification and problem resolution skills

Key Project Skills

Email Migrations

• On‑prem Exchange to Office 365
• Google Gmail to Office 365
• Intermedia to Office 365
• GoDaddy 365 to Office 365
• Tenant to tenant migration

Server Builds

• Physical Servers
• Hypervisor Host Servers:
  • Hyper‑V
  • VMware
• RDS Farm Deployments
• Remote Desktop Gateway Deployments
• SAN/NAS Deployments

Server Migrations

• On‑prem to cloud (Microsoft Azure)
  • Azure Migrate
  • Azure File Sync
• Upgraded on‑prem server hardware
• OS upgrades
• Implementation of Disaster Recovery

Desktop Infrastructure

• Bulk OS Upgrades
• Automated User Profile Migrations

Microsoft Azure

• New cloud infrastructure builds
  • Azure Virtual Desktop
  • VMs
  • VNETs
  • Virtual Network Gateways
  • Network Security Groups
  • Recovery Services Vault
  • Storage Accounts (File Shares, Blobs, etc)
  • Entra ID Domain Services

Network Projects

• Firewall Migrations to Meraki
• IPSEC Tunnel Configurations
• Meraki Client VPN deployments
• Azure Client VPN deployments
• Remote Desktop Gateway deployments

Modern Workplace

• SharePoint migrations
• Azure Active Directory
• Teams
• Teams Voice Migrations
• Endpoint Manager/Intune
• HDD Encryption
• Multi‑Factor Authentication
• M365 Hardening
• Co‑Pilot Readiness Assessments and Remediation