Teamleitung im Kundenservice

About Our Client

Our client in Villach is an energy service provider for the real estate industry. The company combines economic stability with a future-oriented approach. As part of its continued growth, a new department is being established. For this, a Team Lead for Customer Service is sought who will lead operationally, contribute strategically, and actively develop processes.

Your Benefits as Team Lead Customer Service

• Salary starting from 3,600 Euros gross: Depending on qualifications and experience, there is willingness to pay above the stated amount, including a 13th and 14th salary.
• Target agreement: Additional annual bonus of approximately 1,500 Euros.
• 2 days Home Office: Up to two days per week flexible work from home.
• Scope for development: Building a new department with active shaping of structures and processes.
• Leadership Coaching: Targeted support for personal and professional development.
• Two additional days off: December 24th and December 31st are holidays for everyone.
• Flexible working hours model: Start of work possible from 7 AM, latest working hours framework until 8 PM, Friday ends at noon.
• No "All-In" model: Overtime is accrued and paid out in January as needed.
• Future security: From the fourth month, 25 Euros per month are paid into an insurance policy.
• Mobility subsidy: Upon request, an additional 25 Euros for a mobility ticket.
• Corporate Benefits Platform: Access to discounts on fitness, technology, retail, and many other partners.
• Health offerings: Access to a mental health platform, workshops, and a monthly company doctor.
• Training without rigid limits: Individual further training is actively supported, including Learning Days.
• Structured onboarding: HR introduction on the first day, basic training in the first months, and an onboarding buddy for three months.
• Team events with budget: Each department receives 100 Euros per person for joint activities plus a summer party, Christmas party, and company outing.

Your Responsibilities as Team Lead Customer Service

• Leadership and Development: Professional and disciplinary leadership of a specialized team in customer support and targeted further development.
• Key Account Management: Steering and coordination of inquiries from property management companies in the B2B environment.
• Process Responsibility: Organization, prioritization, and ongoing optimization of customer processes as well as communication channels and interfaces.
• Quality Assurance: Ensuring high service quality and sustainable resolution rates.
• KPI Steering: Definition, tracking, and ongoing monitoring of relevant key performance indicators.
• Interface Management: Close collaboration with department management, other team leads, and internal specialist departments.
• Project Responsibility: Participation in and leadership of cross-departmental projects for the further development of the service area.

Your Profile

• Several years of experience in customer support: Sound experience in customer service, ideally in the B2B environment.
• Leadership competence: Initial or several years of experience in leading and developing teams.
• Project management experience: Experience in steering and implementing projects.
• Process understanding: Know-how in optimizing service processes and structured working.
• Interface competence: Confident handling of different specialist areas and cross-departmental collaboration.
• Digital affinity: Interest in modern tools, digitalization, and new technologies in the service environment.
• Nice to have: Experience with property management companies or a solid education in project management.

Next Steps

We are looking for a personality who not only leads a team but also actively builds and develops a new department. A role with responsibility, scope for development, and a clear perspective.

Then apply now as Team Lead Customer Service.