Lead Customer Solutions Engineer

Position Summary

As the Lead Customer Solutions Engineer, you will harness your creativity, curiosity, and passion to deliver outstanding customer experiences. Your role will involve:

• Designing innovative services for seamless post‑sales deployment of Rocket products.
• Resolving genuine challenges and providing tangible value to our customers and partners daily.
• Ensuring quick, precise, high‑quality, and innovative delivery of services.
• Upholding our promises to customers, partners, and team members.

Key Responsibilities

• Collaborate with Sales and PreSales teams to create implementation service architectures, develop detailed estimates with subject matter experts, and formulate comprehensive Statements of Work (SOWs), including rate negotiations.
• Engage with partners to craft solutions while managing partner qualifications, pricing, and positioning.
• Work cross‑functionally to ensure solutions comply with operational standards and processes.
• Develop competitive takeout solutions by mapping Rocket products to competitor offerings; lead initiatives to propose cohesive solutions for competitive takeout deals.
• Refine established solution delivery methods to foster continuous improvement.
• Establish yourself as a product expert across various audience levels.
• Utilize Rocket subject matter experts to devise effective and innovative solutions for customers.
• Respond to objections professionally; provide quick, coherent answers; navigate challenges assertively.
• Understand customer business and spot opportunities for added value through Rocket solutions.
• Guide clients in best practices for configuring and utilizing Rocket products, providing training where necessary.
• Demonstrate technical leadership to guide teams on moderately complex engagements.
• Contribute your expertise during pre‑sales activities, including discovery, scoping, and proposal development.

Required Qualifications

• 8+ years of experience in Information Technology, including roles in Solutioning, Professional Services, or Presales.
• 5+ years in consulting or team leadership.
• 2+ years in customer‑facing roles.
• 2+ years in project management.
• 2+ years in development, business analysis, or requirements gathering.
• Excellent interpersonal and communication skills.
• Ability to manage multiple projects effectively and adapt to different time zones.
• Strong critical thinking, analytical, and problem‑solving abilities.
• Skill in synthesizing diverse inputs to provide clarity and direction.
• Experience in relationship management.
• Willingness to travel occasionally.

Preferred Qualifications

• Experience in partner and sales engagement.
• A broad understanding of technology, including:
  • Legacy platform and mainframe computing.
  • Distributed operating systems.
  • Database knowledge and concepts.
  • Web technologies.
  • Cloud services including AWS and Azure.
  • Familiarity with data modernization use cases or technologies.

Information Security

Every individual is responsible for the security and protection of company information and IT resources, in line with their role.

Diversity, Inclusion & Equity

At Rocket, we advocate for an inclusive work environment where all employees can thrive and contribute to diversity and equity.

Salary Range

$114,500.00 – $154,575.00 gross before taxes.

Benefits

• Unlimited vacation time, plus paid holidays and sick leave.
• Health and wellness coverage for employees and their dependents.
• Life and disability insurance.
• 401(k) plan with matching contributions.
• Monthly student debt benefit program.
• Tuition and certificate reimbursement programs.
• Leadership and skills training opportunities.

Company Overview

Rocket Software Inc. is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome and accommodate individuals with disabilities. To request assistance or accommodations during the application process, please reach out via email.

Founded in 1990 and headquartered in Waltham, Massachusetts, Rocket Software has a presence in 20 offices worldwide. Join us to solve complex business challenges and empower our customers to leverage the latest technology innovations while making a positive difference in the world.