Lead Solution Engineer

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. Innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce’s core values at the heart of it all.

Location: Bangalore, India
Department: Solution Engineering / Presales
Experience Level: Lead (10+ years)

About The Role

We are seeking a visionary Lead Solution Engineer to join our IT/ITES vertical. In this high‑impact role you will act as a strategic architect of digital transformation for some of the world’s most innovative companies. As a trusted technical advisor you will bridge the gap between complex business challenges and cutting‑edge technology solutions, lead high‑stakes engagements within the Technology and IT/ITES sectors, articulate the profound business value of our platform, and foster a culture of continuous innovation and mentorship within the SE team.

Key Responsibilities

• Strategic Technical Leadership: Lead discovery sessions, solution design workshops, and demonstrations for enterprise TMT customers; translate big‑picture business goals into actionable technical architectures.
• Presales Excellence: Partner with Account Executives to navigate complex territories, respond to RFPs, and develop winning strategies for high‑value business solutions.
• Visionary Demonstrations: Design and deliver compelling proof‑of‑concept (PoC) solutions and “Day in the Life” storytelling that resonate with C‑suite executives.
• Solution Architecture: Design end‑to‑end solutions leveraging company products tailored to TMT‑specific business processes.
• Industry Subject Matter Expertise: Serve as the go‑to expert on TMT trends and use cases, including subscriber management, content monetization, network operations, and media workflows.
• Team Mentorship & Growth: Coach and mentor junior Solution Engineers, sharing best practices in storytelling, technical architecture, and value‑based selling.
• Stakeholder Engagement: Build relationships with C‑level executives, IT leaders, and business stakeholders.
• Feedback & Innovation: Act as a liaison between the field and Product/Engineering teams, providing insights to influence product roadmap and solution evolution.
• Business Justification: Construct sophisticated business cases and ROI analyses to justify investment in digital transformation and cloud computing initiatives.
• Thought Leadership: Contribute to industry events, webinars, blogs, and internal enablement initiatives.

Qualifications

Required

• 10+ years of experience in Solution Engineering, Technical Consulting, or implementation of high‑value customer engagement solutions.
• Architectural fluency across Cloud Computing, CRM, SFA, Marketing, and Mobile solutions.
• Strong focus and experience in pre‑sales or implementation.
• Executive presence with exceptional presentation and storytelling skills; ability to engage and influence senior business and technology leaders.
• Technical foundations: strong grasp of APIs, data architecture, integrations, and cloud‑native platforms.
• Bachelor’s degree in Computer Science, Engineering, Business, or equivalent professional experience.

Preferred

• Relevant industry experience with Technology and/or IT/ITES.
• Exposure to Salesforce (a plus but not mandatory).
• Relevant certifications (e.g., Salesforce Certified Technical Architect, AWS Solutions Architect).

What We Offer

• High‑Impact Work: Shape the digital future of leading global TMT brands.
• Continuous Learning: Access to industry‑leading training, certification programs, and professional development.
• Collaborative Culture: Inclusive, innovative environment where your voice influences product direction.
• Competitive Rewards: Comprehensive compensation and benefits package tailored to top‑tier talent.
• Flexibility: Adaptive working arrangements to support work‑life harmony.