Lead Site Reliability Engineer (SRE)

Key Focus Areas

• Manage and optimize control towers, organizational policies, and multi-account environments.
• Oversee AWS backups, SSM patching, AMI deployments, and configuration pushes across multiple accounts.
• Manage and maintain core AWS services including EC2, ECS, EKS, RDS, S3, SageMaker, CloudFront, and Lambda.
• Implement S3, SFTP, and site externalization methods.
• Develop Infrastructure as Code (IaC) using Terraform, CloudFormation, and Python.
• Manage IAM policies, access controls, and permissions.

Core Responsibilities

• Manage and maintain cloud infrastructure to ensure high availability, reliability, and performance.
• Serve as the primary escalation point for all cloud infrastructure issues.
• Monitor cloud resource performance and cost efficiency.
• Lead major incident management and communicate timely updates to stakeholders.
• Perform due diligence and impact analysis before implementing changes to cloud platforms.
• Lead and mentor a team of cloud engineers to ensure performance and collaboration.
• Manage daily operations and ensure alignment with organizational objectives.
• Develop and implement incident management processes and conduct root cause analysis.
• Identify and automate repetitive infrastructure tasks using IaC principles.
• Continuously improve operational processes and standard operating procedures.
• Implement and enforce security controls, ensuring compliance with standards such as GDPR and HIPAA.
• Monitor cloud usage and conduct capacity planning to balance efficiency and scalability.
• Develop and test disaster recovery and business continuity plans.
• Collaborate with IT, business units, and vendors to deliver scalable cloud solutions.
• Document cloud configurations, processes, and reports, ensuring accessibility and version control.

Technical Skills

• Proficiency in AWS (EC2, ECS, EKS, RDS, S3, Lambda, SageMaker, CloudFront).
• Experience with Azure and OCI cloud environments.
• Infrastructure as Code (Terraform, CloudFormation, Ansible, Puppet, Chef).
• Scripting in Python and PowerShell.
• Strong understanding of cloud architecture, monitoring, and automation tools.
• System administration experience (Windows, Linux, VMware, Active Directory, Azure AD SSO).
• Strong networking knowledge (DNS, DHCP, PKI, LAN/WAN).

Leadership and Behavioral Skills

• Demonstrated experience in leading teams and managing cloud operations.
• Strong communication and stakeholder management across technical and business functions.
• Proactive problem-solver with excellent analytical and root cause analysis skills.
• Self-motivated with a continuous improvement mindset.
• Experienced in vendor management and contract negotiations.

Basic Qualifications

• Bachelor's degree in Computer Science, Information Technology, Electrical Engineering, or equivalent.
• Experience in cloud operations and team leadership in technical environments.

Preferred Certifications and Experience

• AWS Certified Solutions Architect - Associate or Professional.
• Microsoft Certified: Azure Architect.
• Familiarity with DevOps tools (CI/CD, Jenkins, Git).
• Experience with ITIL or ITSM frameworks.