Manager marketing services

Position

Director of Customer Success – Marketing Services (SEO, Content & Organic Growth)

Location / Time Zone

US Eastern Time Zone (5 PM IST - 2 AM IST)

Type

Full-time working out of Office in Mumbai (Andheri East)

About Pepper

Pepper is an AI-native marketing services company redefining how enterprise brands scale organic growth through a unified blend of strategy, creative talent, technology, and automation. Formerly Pepper Content, we’ve rebranded as “The Anti-WPP”, building an AI-powered marketing services engine that seamlessly combines top global creative talent with proprietary workflows and automation to deliver measurable, scalable outcomes for modern CMOs.

Our platform and services bring together content, data, talent, and AI to help brands plan, create, manage, distribute, and measure high-impact marketing programs—all on one intelligent system designed for enterprise growth and efficiency.

At Pepper, you’ll be part of a team shaping the future of marketing services, where SEO, content, customer success, and technology converge to deliver outcomes that matter.

Role Overview

We are seeking a Director of Customer Success – Marketing Services to lead client growth, delivery excellence, and strategic success outcomes for our enterprise customers across SEO, content, and organic growth channels.

This role is P&L accountable – you’ll own revenue growth, customer satisfaction, retention, upsell, and the operational delivery systems that power a world‑class customer experience.

You’ll be a leader and builder — hands‑on in delivery, systems design, team development, and a strategic partner to both clients and internal product/engine teams.

This is an opportunity for someone entrepreneurial, operationally excellent, and deeply experienced in organic marketing services to help scale Pepper’s success engine alongside our customers and product roadmap.

Customer Success & Growth Outcomes

• Set and deliver against US‑level customer experience KPIs, including NPS, retention, growth, and portfolio profitability.
• Build trusted executive relationships with CMOs, Heads of Marketing, and growth leaders.
• Drive consistent business outcomes tied to SEO, content strategies, organic acquisition, and brand authority.

P&L & Portfolio Management

• Own the Profit & Loss responsibility for a portfolio of enterprise accounts.
• Collaborate with sales, strategy, and marketing to develop scalable pricing and service models.

Delivery Leadership & Systems Building

• Ensure cross‑functional coordination between SEO, content operations, analytics, product, and automation teams.

Domain Expertise & Strategic Consulting

• Provide senior strategic guidance across SEO, organic growth, content strategy, creative campaigns, and performance measurement.
• Translate data and analytics into actionable recommendations that demonstrably improve search visibility, traffic, leads, and business impact.
• Partner with product and engineering to inform feature roadmaps that enhance customer success capabilities.

Required Experience

• ~10+ years in a customer success, client leadership, or strategic