Marketing Administrator - Customer Facing / Experience

Responsibilities

In this role, the responsibilities range from:

• Coordinating and supporting internal meetings and customer-facing program logistics and communications
• Manage on-site operations, including supply ordering, shipping, mail distribution, and visitor access
• Oversee facility maintenance and service requests
• Support routine financial processes, including invoice collection, submission, tracking, and vendor payment follow-up
• Partner cross-functionally to assist customer programs and identify opportunities to improve operational efficiency
• Administer customer and sales surveys, and maintain accurate program data
• Additional duties as assigned

Requirements

The essential requirements of the job include:

• Bachelor's degree in marketing, Business Administration, Communications, or related field or 2–4 years of experience in administrative, marketing operations, or customer program coordination roles
• Strong organizational and multitasking skills with high attention to detail
• Experience coordinating logistics for events, meetings, or customer-facing activities
• Familiarity with Microsoft Office, Salesforce, and enterprise workflow tools

Preferred

• Experience supporting customer experience programs, reference sites, or marketing events
• Exposure to survey tools and customer feedback programs (e.g., NPS)
• Experience working in a cross-functional, matrixed organization
• Background in healthcare, diagnostics, or B2B environments